Job Title

Press space or enter keys to toggle section visibilityName: Retail Customer Service OfficerSite / Location: Parkes Post OfficeRef #: 12370198Entity: Australia PostOpening Date: 30-Apr-2025Suburb: ParkesState: Work Type: Fixed Term Part TimeWeekly Hours: 25Length of Assignment: 12 monthsDescription & RequirementsAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. Were delivering for the environment, for our communities, for our customers and for our people. Were moving forward and we want you to come along for the ride.About the opportunity:As our Retail Customer Service Officer, youll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. Its our retail teams who make sure that every experience they have is a great one. And while they do, theyre supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.Pay rate: $27.48/hour, increasing to $29.37/hour after approximately 3 months, + 12% SuperannuationTraining: 12 weeks on-the-job paid training, Monday to Friday, 25 hours per week, various shiftsPosition: 12-month Fixed Term Part-time, 25 hours per week (5 hours per day, 10am to 3pm)Responsibilities include:Performing customer sales and service transactionsManaging high-value transactions accurately (cash, cheques, credit cards, EFTPOS)Conducting identity services transactions, including Australian Passport InterviewsPromoting products and services through up-selling, cross-selling, merchandising, and promotional activitiesAssisting with mail lodgements and related costsBuilding relationships with customers by understanding their needsAssisting with administrative tasks such as stocktaking and record maintenanceAbout you:Friendly, enthusiastic, reliable, and team-orientedCustomer-focused mindset to make a positive community impactExperience in customer service and/or cash handlingAbility to lift up to 16kg regularly and stand for shiftsWhat we offer:Long-term investment in your growth aligned with our values of trust, inclusivity, empowerment, and safetyA culture where everyone feels valued and authenticSupport for your wellbeing, recognition, and rewards through Post Perks and moreOur commitment to diversity:At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate. We embrace diversity and are proud to be an inclusive workplace welcoming applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+, and Refugees. We are committed to accessible recruitment processes and workplaces, and to removing bias to ensure equity. For questions about accessibility, contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au. #J-18808-Ljbffr