Job Title

Job Description - Guest Service Agent / Associate (HOT0BKXP)Job Number:HOT0BKXPWork LocationDoubleTree by Hilton Alice Springs, 82 Barrett Drive, Alice Springs 870A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As a Guest Service Agent, you will serve on the Front Office Team, providing services for Guests to ensure an exceptional experience from check-in through check-out, including completing audits as needed. Your role influences the first impressions of our Guests and includes:Achieving positive outcomes from Guest queries efficientlyEnsuring an efficient reception experience, including check-in/out and auditsKeeping the Guest Service Manager informed of relevant guest feedback or departmental issuesDemonstrating high levels of customer service at all timesAttending training courses and assisting with Night Team training and developmentKnowing hotel room categories, rates, packages, promotions, and general product knowledgeMaximizing room occupancy and upselling hotel services and facilitiesHandling foreign currencies, credit cards, and cash according to hotel policiesAdhering to hotel security, fire regulations, and health and safety legislationFollowing policies when working with front of house equipment and property management systemsFollowing brand standards and assisting other departments as neededWhat are we looking for?Successful Guest Service Agents embody a customer-focused attitude, excellent communication skills, and professionalism. Key qualities include:Experience in a customer-focused industryPositive attitude and effective communicationHigh commitment to customer serviceGood grooming standardsCalm, organized, and attentive to detailAbility to multi-task and maintain a positive demeanor with guestsProfessional hospitality and guest service mindsetAbility to work independently and in a teamIT proficiencyPreferred additional skills include:Experience with cash handlingFront Office/Concierge experience in hospitality or entertainment sectorsConflict resolution skillsWhat will it be like to work for Hilton?Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to delivering exceptional guest experiences worldwide, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to creating memorable experiences every day.SchedulePart-timeBrand: DoubleTree by HiltonJob categoriesGuest Services, Operations, Front Office #J-18808-Ljbffr