Job Title

Dynamic Refrigeration Solutions is a locally owned and operated Australian company based in Darwin, Northern Territory, specializing in the repair and maintenance of commercial and industrial refrigeration, air-conditioning equipment, and appliances such as cool rooms, freezers, display cases, ice machines, beer systems, ducted & split ducted air-conditioning systems, combi ovens, dishwashers, bench top appliances, and more. We currently have the following position available: Service Manager As the Service Manager, you will oversee the service department and ensure the delivery of high-quality service to our customers. This role requires strong technical knowledge of refrigeration systems and excellent leadership skills. Key Responsibilities Service Department Management: Oversee daily operations, including scheduling, dispatching, and coordinating service technicians. Ensure efficient resource utilization and timely completion of service requests. Customer Service: Maintain a focus on customer satisfaction by responding to inquiries, resolving complaints, and addressing service issues promptly. Build strong relationships with key customers. Team Leadership: Lead and support a team of service technicians, fostering a positive work environment and promoting employee development. Service Quality Assurance: Implement standards, conduct inspections, and continuously improve service processes to ensure safety compliance and industry standards. Technical Expertise: Maintain strong technical knowledge, provide guidance, stay updated on industry trends, and support technicians with technical issues. Service Contracts and Agreements: Manage customer contracts, fulfill obligations, and collaborate with sales for renewals and additional services. Inventory and Parts Management: Oversee spare parts inventory, ensure stock levels, and coordinate procurement. Qualifications: Current Refrigeration Handling License or equivalent Current Restricted or A Grade Electrical License or equivalent Current Driver''s License Minimum of 3 years industry experience in a similar role We seek someone with the skills and experience outlined above, a strong work ethic, and a professional outlook capable of delivering results. The position offers an attractive salary, company vehicle, and phone. Remuneration will be negotiated based on experience. Join our friendly, professional, service-oriented team in a rewarding work environment. ***Overseas applicants seeking sponsorship are encouraged to apply. How do your skills match this job? Sign in and update your profile to gain insights. Your application will include questions about your right to work in Australia, driver''s license, management experience, fault-finding experience, refrigeration mechanic experience, licenses, and certifications. #J-18808-Ljbffr