Job Title

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career at EML. THE OPPORTUNITY Join EML in any of our Australian Offices! Every day, our Case Managers coordinate, negotiate, and facilitate injured workers'' recovery and return to work. From police officers to builders, hospitality workers to farmers, we support a diverse range of clients. As a senior team member, you''ll provide coaching and handle escalations. This impactful role values your expertise. Opportunities are available across New South Wales, Victoria, and South Australia, with a generous relocation allowance for eligible candidates. This is a full-time, permanent position with flexibility to work from home (WFH). YOUR RESPONSIBILITIES Proactively manage a portfolio of workers'' compensation claims to achieve early and sustainable return to work outcomes while controlling claim costs. Collaborate with medical professionals, employers, brokers, rehab providers, and other stakeholders to develop effective Return to Work strategies. Support workers and employers through the claim process, managing expectations and ensuring timely access to services. Assess liability and recovery aspects relevant to legislation or policies, with ongoing reviews of entitlements and payments. Respond to escalations, providing coaching and mentoring to team members. ABOUT YOU Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme. An empathetic, resilient, and motivational approach to customer support. Strong written and verbal communication skills. Attention to detail and high accuracy. Effective stakeholder engagement and management skills. A collaborative team player who can also work independently. WHAT WE OFFER At EML, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued and respected. Our employee benefits include: A vibrant, collaborative team culture. Flexibility to WFH once fully trained. Wellbeing programs, including discounted health insurance and gym memberships. Discounts at over 350 retailers through our Rewards Hub. Annual tenure and performance-based recognition. Comprehensive learning and development support. Company events to celebrate success. Quarterly Reward and Recognition Awards. Up to 16 weeks paid parental leave, plus superannuation. We are dedicated to supporting our employees'' professional growth and well-being. If you''re interested, please apply now. Boost your career Discover thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr