Job Title

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career here at EML. THE OPPORTUNITY Join EML in any of our Australian Offices!Every day, our Case Managers help coordinate, negotiate, and facilitate an injured workers recovery and return to work. From injured Police officers to builders, hospitality workers to farmersyour work makes a difference.As a senior team member, youll provide coaching and handle escalations. Join us in this impactful role where your expertise matters.We have opportunities available across New South Wales, Victoria, and South Australia, with a generous relocation allowance for eligible candidates. This is a full-time, permanent position with the flexibility to work from home (WFH). Your Responsibilities Proactively manage a portfolio of workers'' compensation claims to achieve early and sustainable return to work outcomes while maintaining reasonable claim costs. Collaborate with medical professionals, employers, brokers, rehab providers, and other stakeholders to develop effective Return to Work strategies. Assist workers and employers with the claim process, providing support, managing expectations, and ensuring timely access to necessary services. Assess liability and recovery aspects relevant to legislation or policies, and conduct ongoing reviews of entitlements and payments. Respond to escalations, providing coaching and mentoring to team members. About You Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme. An empathetic, resilient, and motivational approach to customer support. Strong written and verbal communication skills. Attention to detail with high accuracy. Effective stakeholder engagement and management skills. A collaborative team player who can also work independently. What We Offer At EML, we value diversity and inclusion, fostering a workplace where everyone feels valued with respect, integrity, and honesty. Our employee benefits include: A vibrant, collaborative team culture. Flexibility with the opportunity to WFH once fully trained. A corporate wellbeing program, including discounted health insurance and gym memberships. Access to discounts at over 350 retailers via our Rewards Hub. Annual tenure and performance-based recognition rewards. Comprehensive learning and development support. Company events celebrating success. Quarterly Reward and Recognition Awards. Up to 16 weeks paid parental leave, plus superannuation. We are committed to supporting our employees professional growth and well-being. If this role interests you, please apply now. #J-18808-Ljbffr