Job Title

Add expected salary to your profile for insights.Established in 1987, DCOH is a locally owned and operated construction, development, operations, and hospitality company under the banner of Thyme Hospitality.DCOH owns and operates a portfolio of hotels and venues, including Novotel Darwin CBD, Courtyard by Marriott, and the Frontier Hotel, along with associated restaurants and bars.We are committed to supporting the local community through a strong buy local policy, longstanding partnerships, relationships, sponsorships with local enterprises, and an employ-local first ethos.Join our team and contribute to the growth and prosperity of our community through excellence, leadership, and integrity.WHO YOU AREYou are a detail-oriented and approachable Groups and Reservations Manager with a strong hospitality background, demonstrating exceptional organizational and communication skills. Your ability to coordinate across multiple departments and stakeholders makes you a vital team asset. You are passionate about service excellence and attentive to guest needs, with flexibility in managing reservations.Proven experience in group reservations or similar roles within hospitality.Strong organizational and time-management skills, capable of handling multiple bookings.Excellent communication and interpersonal skills, with a customer-focused approach.A proactive problem-solver adaptable to changing guest needs.Proficiency with reservation software, PMS, and Microsoft Office Suite.Ability to collaborate across departments for smooth operations.Detail-oriented with a commitment to high customer service standards.WHAT YOULL DOManage all group reservations, ensuring accuracy and efficiency.Coordinate with clients, event organizers, and internal teams to confirm details and special requests.Work with sales, front desk, and event teams to meet group requirements from arrival to departure.Handle special requests like room blocks, catering, and event services.Keep reservation systems updated, confirming bookings, rates, and availability.Resolve booking issues promptly to minimize disruptions.Monitor arrival patterns to optimize room occupancy and revenue.Train and mentor reservation staff for high service standards.Maintain detailed booking records, ensuring compliance with policies.Provide feedback on booking trends and service improvement opportunities.WHATS NEXTIf interested, please submit your CV and cover letter addressing the criteria above.How do your skills match this job?How do your skills match this job?Sign in and update your profile for insights.Your application will include questions about your location, Indigenous status, work rights, notice period, and expected salary range.Include any relevant details if reporting this ad as fraudulent, misleading, or discriminatory.Research careers and find tips on career advice. #J-18808-Ljbffr