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2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Position: Front Office SupervisorFull-timeLocation: Oaks Cairns HotelAbout Minor HotelsMinor Hotels AU & NZ is a leader in strata-titled accommodation management with numerous Hotels, Resorts and Residential Apartments throughout Australia and New Zealand.Job DescriptionWe are seeking a Front Office Supervisor at Oaks Cairns Hotel on a full-time basis. This role offers an exciting opportunity for an experienced customer service professional to join a dynamic team with excellent benefits.ResponsibilitiesLead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.Serve as a role model, sharing expertise and motivating the team to achieve high standards.Oversee daily tasks, ensuring they are executed accurately and promptly.Manage guest arrivals and departures efficiently for a seamless check-in/check-out process.Address and resolve guest complaints promptly and professionally.Hourly Rates (excluding super)Monday - Friday: $36.09/hrSaturday: $36.09/hrSunday: $43.31/hrQualificationsTo succeed, you should have:Proven supervisory experience in an office or hospitality environment with strong leadership skills.Extensive hospitality background, ideally in hotels or resorts, with thorough knowledge of guest service standards.Exceptional customer service skills and professionalism, even under pressure.Strong time management and prioritization skills.Professional appearance reflecting high standards.Flexibility to work weekends and adapt to varying schedules.Additional BenefitsJoin our vibrant team and enjoy benefits such as:50% hotel accommodation discounts across Minor Hotel brands in Australia and New Zealand.20% discount for friends and family.Paid parental leave, birthday and study leave.Development support, insurance discounts, retail savings, entertainment discounts, wellness programs, and more.We invest in our people to support growth and career progression, fostering a positive workplace culture focused on delivering exceptional guest experiences.Note: We are only accepting applications from candidates with valid working rights in Australia or New Zealand.Additional InformationSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustry: Hospitality #J-18808-Ljbffr