Job Title

Activation Outbound Specialist page is loadedActivation Outbound SpecialistApply locations SPC Moruya Head Office time type Full time posted on Posted Yesterday time left to apply End Date: May 14, 2025 (12 days left to apply) job requisition id R-0020119Join the change. Together, well make historyAs we keep the lights on for over four million customers and move towards a more sustainable way of life, its an exciting time to be at AGL. Were re-imagining how homes and business live and work across the country and we want you to be a part of it.This moment will define our time, and your career as you work alongside Australia''s best and brightest minds. Youll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in.About the roleAbout the RoleAn exciting opportunity has become available for an Activation Outbound Agent to join our high performing Service Delivery team at AGL.Based in Moruya and reporting to the Activations Team Leader, the Activation Outbound Agent will work to make outbound calls to customers to confirm order details, assist getting online, or clarify any exceptions to orders to provide a positive onboarding experience for all customers in the telco space.In this dynamic role youll work directly with the Activations Team Leader to help shape the customer journey and deliver an outstanding personalised service to our customers each and every time, whilst adhering to best practice complaint management.What youll be doing:Work with Service delivery team to clarify order detailsProvide ongoing feedback to the Activation Team Leader to help shape the customer journeyCase management of complex ordersMake outbound calls to customers with stalled servicesProvide a high customer experience from order through to activationAbout YouAs a customer focused individual, you will bring demonstrated experience in providing a personalised service, dispute resolution and complaint management. You will be a team player who brings an aptitude for critical analysis and a desire to contribute to the strategic goals of the team.What we look for in our Activation Outbound Agents:Customer Advocacy in all that you doAbility to work autonomously and within a teamExceptional stakeholder management abilityHigh level of communication skills, both written and verbalInclusion at AGLAt AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers AGL is a Circle Back Initiative employer - we commit to respond to every applicant .Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy .AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.LocationMoruya NSW 2537Job Family GroupAdministration - Support - Service #J-18808-Ljbffr