Job Title

As the Senior Customer Service Manager, you will ensure efficient and effective service delivery that reflects customer needs and aligns with outcomes for individuals and the organization. Service Delivery, Housing and Homelessness Services provides a range of services, products, and referrals to offer housing solutions for diverse customer groups.Your role within Housing and Homelessness Services will support the department in delivering housing and homelessness services through Housing Service Centres. The work you do helps someone every day, and that means the world to us.We are looking to find the person best suited for the role and will consider your knowledge, skills, experience, potential for development, and future contribution to the department, as well as your personal qualities and how they contribute to our departments equity and diversity objectives, which aim to build a workforce that reflects the Queensland community.The Skills You Will Need Include Being Able ToWork to understand customers and stakeholders, encouraging a strong customer-focus and building understanding perspectives within the team.Demonstrate a balanced approach to managing conflicting demands and assist the team in adapting to a changing environment.Build networks and work collaboratively with others.Demonstrate clear and concise written and verbal communication, modelling open communication.Identify a broad range of development opportunities for team members and build a cohesive and supportive team environment.What You Will Be DoingProvide leadership, guidance, and support to the Manager and staff through effective coordination of activities such as workload and workforce management and planning.Create a team culture focused on communication, collaboration, continuous improvement, positivity, safety, learning, and capability building.Be an active and positive member of the local leadership team.Support staff in achieving excellence in performance by promoting and supporting a high-performance culture that maximizes potential.Apply HR management policies and principles by coordinating and monitoring service delivery in accordance with financial, HR, and administrative delegations and responsibilities.Develop and demonstrate a high level of awareness and understanding of protocols and issues impacting Aboriginal and Torres Strait Islander peoples to facilitate improved service delivery and customer outcomes, communicating effectively and sensitively with people from different cultural backgrounds.Lead and ensure the establishment and maintenance of a workplace safety culture by applying all policies and practices concerning Workplace Health and Safety in daily operations.Applications will remain current for 12 months.Occupational group: Community Care #J-18808-Ljbffr