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Introduction:About Us:Novita provides early intervention, rehabilitation, therapy, assistive technology and disability services to more than 6,000 people living with disability, as well as support for their families and carers. Our primary purpose is to enable kids, young people and adults living with disability and their families to participate in the community to their full potential.Description:About the Role:As a Customer Experience Officer, you will provide customer service, and support a range of site administration activities to contribute to the seamless operation of the site. Novita continues to be seen as an innovator and leader in the areas of disability services, while advocating for our staff, clients and the disability community.This position is Part-time 0.6 FTE (days and hours will be negotiated as per requirement), based at our Pt Lincoln Office.As our Site Based Customer Experience Officer your key responsibilities will include:Assisting customers, staff and visitors in a friendly and professional manner, and achieving client needs and expectations.Providing efficient and accurate administration support, including typing/formatting clinical reports, care plans and correspondence.Coordinating site-based administration duties including scheduling and cancelling client bookings and associated resources such as rooms and equipment.Contributing to the development of a culture of effective communication and interpersonal relationships, problem solving and continuous improvement.Skills and Experiences:About YouAs well as being aligned with Novitas ICARE values, you will bring:Demonstrated excellence in customer service and administration, exceptional interpersonal and communication skills, in particular telephone manner along with clear and concise written communicationOutstanding personal presentationPreparedness to work collaboratively with internal and external staff, customers and stakeholdersAbility to problem solve, and to manage customers and situations in a friendly, mature and empathetic mannerStrong PC literacy skills (MS Office suite and client management systems)Ability to work efficiently with limited supervision and effectively manage and prioritise tasks.Were serious about safeguarding our clients. If you dont have a current NDIS Worker Check and SA Working with Children Check, well let you know how to obtain these prior to starting work with us.Remuneration Package And BenefitsTotal remuneration package includes base salary, annual leave loading and statutory superannuation contribution. Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay by approximately $5,000. Further salary-packaging benefits available include meal and entertainment expenses, accommodation and venue hire, private novated leasing and additional superannuation contributions.Apply Now and make a difference!When you work with Novita, you change lives, click Apply Now. If you would like to have a confidential conversation before applying, contact Annabel Bennett on 8172 9215 or Annabel.bennett@novita.org.auApplications close Sunday 18th May 2025.Novita is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a criminal history check prior to confirmation of employment. #J-18808-Ljbffr