Job Title

As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. Additionally, you will troubleshoot and diagnose equipment issues, and decommission hardware for simple changes and refreshes following Standard Operating Procedures. This role offers an opportunity to deepen your understanding of Data Center processes, develop mentoring skills, and accelerate your career growth.Microsoft''s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DCT, you will play a key role in delivering infrastructure for Microsoft''s online services including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes employee development through training, career rotation, diversity initiatives, and certifications.Our infrastructure includes over 200 Data Centers across 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational efficiency to meet evolving business demands.Microsoft''s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and inclusion where everyone can thrive.ResponsibilitiesPerform diagnostics and troubleshooting to identify issues and replace faulty components with minimal disruption.Conduct post-deployment checks to ensure proper grounding, staging, labeling, and cabling according to safety and deployment standards.Decommission hardware for simple upgrades and refreshes following standard procedures.Communicate, report, and escalate incidents as needed to management and engineering teams.Assist and guide fellow technicians in challenging tasks.Complete required training and observe experienced technicians to gain practical skills.Contribute to a positive team environment by sharing information and staying informed about team activities.Take pride and ownership in service quality and the overall user experience.QualificationsRequired: High school diploma or equivalent, basic knowledge of computer hardware, and 1+ year supporting IT equipment or related technology.Background Check: Ability to meet security screening requirements, including Microsoft Cloud Background Check, citizenship verification, and possibly enhanced security assessments.Preferred: 2+ years supporting IT equipment, certifications such as CompTIA A+, Server+, Network+, and Basic Structure Cabling (BSC).Microsoft is an equal opportunity employer. Accommodations are available for applicants with disabilities during the application process. #J-18808-Ljbffr