At Singleton Council, our employee promise is simple: ADD VALUE. BE VALUED.As an employee of Singleton Council, you will join an engaged, safe, sustainable and performing (ESSP) workforce who work collectively to create community.Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community.Here at Council, we offer a wide range of services, supporting our community vision to be vibrant, progressive, connected, sustainable and resilient.Were committed to providing an environment where everyone has the opportunity to contribute their unique skills and expertise to make a meaningful impact, while also recognising and appreciating your valuable contributions and ensuring you feel valued, supported, and empowered to thrive.ADD VALUE - THE ROLEWe are looking for an enthusiastic Customer Service Officer to engage with and meet the requirements of customers and tourists both from Councils Administration Centre and our Visitor Information Centre.To be successful in this role you must have:Demonstrated ability to deliver a positive customer experience with a can-do attitude and an eye for detail.A passion for delivering projects and programs to enhance visitor / tourism experiences throughout Singleton.Be an integral part of our dynamic Customer Service Team and contribute to relationship building with local tourism operators and community members.Demonstrated ability to effectively utilise a number of computer application programs such as the Microsoft Office Suite of Applications and corporate system databases.Excellent communication skills and a strong work ethic.Exceptional organisation and time management skills and an ability to work well under pressure.Previous experience in Local Government or a relevant qualification in customer service or a related field would be an advantage.This position is offered on aterm contract, full-timebasis working35hours per week on a 7-day rotating dayshift roster until February 2026.Remuneration package for this position is based on Grade 7 of Council''s Salary System Protocol which equates to a base salary of $63,955 - $71,941 per annum plus 11.5% superannuation.BE VALUED - THE REWARDYour wellbeing benefits include: Swell Program (Safe + Well at Singleton Council)Health + Wellbeing LeaveFitness PassportEmployee Assistance Program (EAP)Flu Vaccinations + Skin ChecksYour flexible work benefits may include:Rostered Day Off9-day fortnightYour leave benefits include: Concessional Leave between Christmas and New YearAnnual LeaveSick + Carers LeaveLong Service Leave after 5 yearsPurchase of Additional Annual LeaveParental LeaveDomestic + Family Violence LeaveYour development benefits include: Training Courses + Professional DevelopmentEducation AssistanceLeadership Development ProgramEmerging Leaders Program''Grow our Own'' ProgramYour reward + recognition benefits include: ESSPecialist Program AwardsService AwardsBe Valued Recognition ProgramWANT TO KNOW MORE?To find out about all the amazing things Singleton Council is doing to add value to our community click hereto explore our webpages.Do you want to be valued at Singleton Council? Click heretocheck out our careers page and to see what ison offer.For further information regarding this role please see the position description.INTERESTED?For a confidential conversation about this exciting opportunitycontact Brendon Burness, Coordinator Customer Service on 02 6578 7561.To be eligible for this role you MUST have the Right to Work in Australia.APPLICATIONS CLOSEWEDNESDAY 7 MAY 2025. #J-18808-Ljbffr
Job Title
Customer Service Officer