Job Title

At Qualtrics, we create software used by the worlds best brands to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform; we are the creators and stewards of the Experience Management category, serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionmost of all, it requires close-knit, high-functioning teams dedicated to serving our customers. When you join our teams, youll be part of a nimble group empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved collaboratively, iterating until the best solution emerges. Growth opportunities are abundant and inevitable. From retail to government to healthcare, our mission is to bring humanity, connection, and empathy back to business. Join over 5,000 colleagues worldwide who believe this work is meaningful. Technical Customer Success Manager Why We Have This Role The Customer Success Team is central to Qualtrics. From onboarding to ongoing adoption, we support customers throughout their lifecycle, helping them maximize value from our products and services. We understand their goals and act as trusted advisors, helping them achieve business objectives and overcome challenges. We seek resourceful individuals eager to dive into the details, understand our tools, and work with customers to realize long-term value. We have an impressive team and are always looking for talented new members. How Youll Find Success Be a Qualtrics expert working with clients to realize the potential of our products. Understand customer programs and objectives, leveraging your technical expertise to build programs that drive adoption and value. Contribute to the long-term success of customer programs and deepen client relationships. Combine technical savvy with strong relationship-building skills to deliver exceptional service. Collaborate with product management, engineering, and sales to align on client needs and feedback. How Youll Grow Enhance your platform knowledge and troubleshooting skills. Improve your problem-solving and critical-thinking skills to deliver scalable, actionable recommendations. Develop strong customer relationship and communication skills to build trusted partnerships. What Youll Do Drive customer adoption and optimize programs: Build, configure, and execute services aligned with client goals to maximize value. Use customer data to provide insights and recommendations. Understand Qualtrics offerings to meet client needs and guide use cases. Maintain multi-level stakeholder relationships for customer health. Advise clients on high-value platform usage and translate goals into tailored recommendations. Act as a point of escalation for complex issues, advocating for customer needs internally. Promote platform features through demos and proofs of concept. Handle front-end configurations such as dashboards, surveys, and workflows. Travel onsite as needed for in-person client engagement. Foster collaboration and cross-functional partnerships: Work with Sales and Service teams to develop meaningful client relationships. Create initiatives to improve overall customer experience and satisfaction. Coordinate with internal and external partners to execute client strategies and achieve outcomes. What Were Looking For On Your Resume Bachelors degree from a reputable university. 3+ years in a technical, consulting, or client-facing role. Ability to manage multiple projects in a fast-paced environment. Experience with customer adoption processes. Self-starter capable of handling multiple projects simultaneously. Comfort working independently and collaboratively. Ability to explain technical concepts to non-technical audiences. Attention to detail and deadline management skills. Familiarity with software, front-end development, and APIs. Excellent communication skills. Strong problem-solving abilities. What You Should Know About This Team Supportive environment with autonomy and collaboration. Inclusive, fun, and inviting workplace culture. Passionate, kind, and intelligent team members. Our Teams Favorite Perks and Benefits Competitive total rewards package including base salary, incentives, and benefits. Premium health insurance coverage. $2,800 annual experience bonus for personal adventures. Additional 5 days of experience leave annually. $425 quarterly wellness stipend. Commuter allowance for public transportation. Hybrid work model: 3 days in-office, 2 days remote. Catered lunches and a stocked kitchen in North Sydney. The Qualtrics Hybrid Work Model: Our model combines in-office days (Monday and Thursday, plus one day chosen by your leader) with flexible remote work, fostering collaboration and innovation. Qualtrics is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. #J-18808-Ljbffr