Job Title

OverviewPosition Title: Multi-Line Claim SupervisorLocation: Hybrid - Maitland, FLHours: Monday - Friday, 8:00 AM to 4:30 PM ETSalary Range: $87,500-$100,000The posted salary reflects CCMSIs good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefitsincluding Medical, Dental, Vision, Life Insurance, ESOP, and 401Kis available upon request. Please discuss any compensation and benefits questions with our hiring team.CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.CCMSI is Hiring! Were looking for an experienced Multi-Line Claim Supervisor to join our team. This role is hybrid, reporting to our Maitland, FL office.At CCMSI, we are employee-owned and committed to providing exceptional service. We offer manageable caseloads, extensive career development, and industry-leading benefits.Why Join CCMSI?Work-Life Balance Enjoy 4 weeks of PTO in your first year + 10 paid holidaysComprehensive Benefits Medical, Dental, Vision, 401K, ESOP & moreCareer Growth Structured training programs with opportunities for advancementSupportive Culture Work in an environment where your expertise is valuedAbout the RoleAs a Multi-Line Claim Supervisor, you will be responsible for the investigation, adjustment, and supervision of assigned multi-line claims. This position may serve as advanced training for promotion to management and is accountable for the quality of claim services as perceived by clients and within our standards.ResponsibilitiesReview, assign, and supervise all multi-line claim activity for designated claims, ensuring compliance with standards, instructions, and laws.Investigate, evaluate, and adjust claims following established standards and laws.Establish and oversee reserves within authority levels.Oversee medical, legal, damage estimates, and invoices; negotiate disputed bills.Authorize and process claim payments per procedures and authority levels.Negotiate settlements when appropriate.Supervise outside vendors for claim referrals and handling.Manage complex and litigated claims.Provide training and development for staff.Maintain claim system diaries.Supervise all activities for specific accounts.Ensure compliance with standards and instructions.Perform other duties as assigned.QualificationsSuccessful candidates must be able to perform all duties satisfactorily. Requirements include:Excellent communication skills.Proactive performance goal setting.Strong analytical and negotiation skills.Ability to handle job pressures and adapt.Knowledge of lower-level claim responsibilities.Detail-oriented, organized, self-starter.Ability to prioritize and coordinate tasks.Flexibility, accuracy, discretion, confidentiality.Reliable attendance within service hours.Responsive to client needs.Clear verbal and written communication skills.Education and/or ExperienceMinimum 10+ years of multi-line claim experience required. Supervisory experience preferred. Bachelors Degree is a plus.Computer SkillsProficiency with Microsoft Office.Certificates, Licenses, RegistrationsAdjusters license may be required by jurisdiction. AIC, CPCU, or ARM certifications preferred.Core Values & PrinciplesUphold CCMSIs core values including integrity, client service, continuous improvement, and leadership by example. #J-18808-Ljbffr