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3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job description:Job Reference: 14435 Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology) At QML Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians. And right now, its an exciting time to join us as we build a digital future for healthcare, whilst keeping our focus on providing excellent customer experiences and ultimately providing positive patient outcomes. You will be a part of something pretty special as you join our passionate network of 250 contact centre staff operating across Australia and our mission to be the best pathology provider in Australia. The Role Ready to make an impact? Our Customer Experience Specialists are committed to providing the support our customers need while delivering outstanding service. In this fast-paced role, you''ll be part of a vibrant & empathetic team that ensures quality patient care, making every interaction count. Reporting to the Customer Experience People Leader, you will be taking mostly inbound, with some outbound phone calls regarding confidential patient pathology results. You will be using your excellent communication and listening skills to liaise with a range of both internal and external stakeholders including Patients, Doctors, Vets, Health Care Professionals, Commercial Clients, and Internal Customers. There are a range of varying shifts across 24 hours and 7 days a week, with overtime loading available and 2 weeks of on the job training provided to ensure you are set up for success! Best of all? You will be coming in to work every day with purpose as you make a real difference to the health of communities across Australia. Responsibilities: Taking a high volume of up to 150 inbound (and some outbound) calls per day- creating an exceptional experience to both internal & external stakeholders Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results Ensuring high levels of satisfaction, experience and customer advocacy Being the first point of contact to resolve complaints Maintaining consistent compliance with all policies and procedures ensuring efficiency, productivity and accuracy Actively identifying and proposing innovation and change opportunities and participate in a culture of continual improvement About Us Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australias largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions. About You You will be an empathetic customer service professional with a drive to work for a meaningful industry, as you make a difference to the health of patients across NSW.You will have a mature approach and be able to communicate with a range of stakeholders, with the ability to handle sensitive & confidential information. Key attributes include: Exceptional communication skills both verbally and in writing as you work closely with team members and other departments Experience in a customer service environment, this may have been in any industry Great team player attitude The desire to work in a fast-paced working environment The ability to follow protocols and procedures and a high level of attention to detail Basic IT skills with the ability to pick up new systems As part of our recruitment process, we''d love to get to know you better through a brief one-way video interview. Additionally, you''ll have the opportunity to showcase your skills in a dynamic team assessment centre. We''re excited to see how you can contribute!'' . Benefits and WellbeingAs part of working for Healius, you will have access to a range of exciting benefits including: Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia''s most-loved brands, (from the weekly grocery shop to premium perks like holidays). Fitness Passport Access top fitness centres across Australia at a subsidised rate Corporate health insurance discounts, banking benefits and novated leasing consultations An e-learning platform with access to a library of courses and learning paths An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches Our Commitment to Diversity and InclusionHealius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity. How To ApplyPlease click the Apply Now button to complete the pre-screening questions and submit your application.If you would like further details please email careers@healius.com.au.See more of our jobs at www.healiuscareers.com and follow us on LinkedIn. Healius are committed to responding to every applicant.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at QML Pathology by 2xGet notified about new Customer Experience Specialist jobs in Mount Barker, South Australia, Australia.Lonsdale, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 month agoMECCA Adelaide Airport | Retail Specialists Expressions of InterestAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr