Job Title

This job description provides a comprehensive overview of the Customer Service Specialist role within a fintech company based in Sydney. It covers key responsibilities, requirements, benefits, and application instructions, making it informative for potential applicants.However, the formatting can be improved for better readability and engagement. The excessive repetition of location postings at the end is irrelevant to the job description itself and should be removed to maintain focus and conciseness. Additionally, some HTML tags like are nested improperly, which could be corrected for clarity.Here''s a refined version with improved structure and removal of extraneous content:Role OverviewGrow your career within a leading fintech company known for disrupting the industry, based in the CBD. We are seeking a customer service specialist to join our team!Your ResponsibilitiesAnswering escalated customer queries, solving problems, and closing requests.Following up with non-transacting customers, addressing concerns, and encouraging transactions.Managing settlement issues, follow-up queries, and resolving issues efficiently.Handling all Change of Ownership requests.Helping customers understand available products and solutions.Managing changes to bank accounts, addresses, and other service requests.QualificationsPrevious call center experience, preferably within financial services.Exceptional communication skills and an engaging phone manner.Action-oriented with a drive for results.Authentic leadership, energy, and resilience.BenefitsLocated in Sydney CBD.Comprehensive training and professional growth opportunities.Supportive and collaborative team culture.Vibrant environment with shared values and a customer-first approach.Application ProcessIf interested, click ''apply now'' to send your updated CV to Hannah.faithfull@hays.com.au. For a confidential discussion about your career, contact us.Additional InformationPosition level: Entry levelEmployment type: Full-timeJob function: Customer Service and AdministrativeIndustry: Financial Services and Banking #J-18808-Ljbffr