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About The RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industry!As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network, by identifying and supporting customers to explore their current and future financial needs.You will be responsible for undertaking transaction activities for customers, educating customers on using digital banking solutions, and conducting needs-based conversations to generate opportunities in personal banking and lending.About YouSomeone with exceptional communication and relationship building skills will thrive in our environment. We''re looking for career-minded individuals with a genuine interest in, or passion for banking.If you are a team player who loves to collaborate, brings a proactive attitude, and a commitment to exceeding customer expectations, then we want to hear from you!While previous banking experience is appreciated, it is not a prerequisite.About UsBOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees.Our brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each have their own customer base and personality but share the goal of building social capital through bankingcreating trust, exploring staff potential, and making a difference in communities.Our inclusive vision fosters a workplace that values differences and creates new possibilities, where our people feel confident to bring their best selves to work every day. We embrace diversity and reflect the communities we serve.Since 2021, BOQ Group has been recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we implemented an innovative Reconciliation Plan to promote inclusivity.Our BenefitsAt BOQ Group, we are dedicated to creating an environment that supports your professional and personal growth. Our benefits include:Flexible working arrangementsDiscounted financial productsSalary sacrificing optionsPaid parental leave with no minimum requirementsPurchase additional annual leaveDiscounted private health insuranceEmployee Assistance Program (EAP)Access to employee network groupsPride in Diversity membershipWe are committed to a workplace where everyone feels valued and supported. Join us and be part of a company that cares about its people and community!How To ApplyTo apply for this role at #boqgroup #retailbanking, follow the links or visit our Careers Page. BOQ Group is committed to diversity and encourages Aboriginal and Torres Strait Islander People to apply.We celebrate and include people of all backgrounds, genders, sexualities, cultures, bodies, and abilities. Please share your pronouns and any reasonable adjustments needed during the interview process.Employment is contingent upon background screening in compliance with the Anti-Money Laundering and Counter Terrorism Financing Act, including identity, criminal, immigration, academic, and financial checks.No agency applications, please.Refer a FriendThis role is eligible for our Referral Bonus Program (internal employees only).To refer a friend, follow these steps:Follow this link: External Job AdvertClick on ''Send job to a friend'' #J-18808-Ljbffr