Job Title

Customer Care Officer - Home and Community ServicesHunters Hill NSW 2110, Australia Req #940Friday, 2 May 2025Discover a career where care goes both ways!Location - Hunters HillPermanent Full-Time roleNot for profit employer, so you pay less tax!Competitive hourly rate - $39 per hourFlexible start and finish times our Customer Care Centre operates7am to 5.30pm Monday to FridayExciting things are happening at Catholic Healthcare! We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team).Within this role youll be responsible for:answering phone calls from our valued Home and Community clientsassisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional servicesrecording client incidents and complaint managementsupporting our Community Workers through answering calls on our staff linefollowing process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workersTo be successful in this role youll need:Experience in Aged Care Services or general customer service/administrationAbility to identify issues, assist in solving them and adapt to changing circumstancesStrong planning and organisation skills with a high attention to detailA passion to deliver an exceptional customer experienceExtensive administration skills such as data entry & documentation, handling incidents & complaints, email & phone managementStrong verbal and active listening skillsAn empathetic approach with the ability to make complexity simpleAn excellent telephone manner and ability to build rapportDigital literacy with PC based applications (Word, Excel, Email, Internet, database)Ability to work autonomously, as part of a busy dedicated teamWhat we can offer youNot-for-profit tax benefits so you pay less taxFitness Passport discounted gym benefitsPaid Parental leaveLong Service leave after 5 yearsA values-based organisation that welcomes applicants from all faiths and backgroundsWe know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.Apply online now!Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.Hello Recruitment Agencies, thanks for thinking of us. Right now, were looking to fill this opportunity directly so if we do need your assistance well be in touch.Job family Service DeliveryPay type Hourly #J-18808-Ljbffr