Job Title

Senior Account Manager - Commercial - RemoteJoin to apply for the Senior Account Manager - Commercial - Remote role at Insurance Office of America.Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, personal lines insurance, and risk management solutions, including insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. In California, it operates as IOA Insurance Services. For more information, visit www.ioausa.com.Job DescriptionTitle: Senior Account Manager - Commercial LinesLocation: Remote (Central and Eastern Time Zones only), based out of Longwood, FLBook Focus: General Construction, Non-profits, Real Estate, ManufacturingAbout the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy. Serve as a subject matter expert for the team.Key Responsibilities:Maintain technical competence and industry expertise.Lead daily activities and workflow of the account management team.Handle customer service requests, policy administration, billing, claims, and coverage analysis.Manage policy expirations and renewals.Conduct client research, prepare submissions, negotiate coverages, and present proposals.Monitor reports and address delinquent accounts, collecting outstanding balances.Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.Monitor activity/suspense to ensure timely completion.Maintain transparent communication with the team regarding workload and issues.Deliver excellent service, anticipate needs, and respond promptly.Stay updated on company policies and procedures.Seek and implement best practices for performance improvement.Demonstrate integrity and leadership, embodying IOA values.Ideal Candidate Qualifications:5+ years of account management experience or 7+ years in the insurance industry.Thorough knowledge of insurance brokerage and client needs.Active licensing required; professional designation (CIC or similar) preferred.Strong analytical, problem-solving, and decision-making skills.Exceptional customer service, multitasking, and organizational skills.Excellent communication skills.Proficiency in MS Office (Outlook, Word, Excel).High School Diploma or equivalent.What We Offer:Competitive salary and bonus potential.Company-paid health insurance.Paid holidays, vacations, and sick leave.401(k) with employer match.Employee stock plan participation.Opportunities for professional growth and career progression.Respectful culture and work/life balance.Community service commitment.Supportive team environment and rewarding work.Application Process:30-minute phone screen, online assessments, and interviews.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Visit our website. #J-18808-Ljbffr