Job Title

The Engagement Officer will be a key contributor to the development of an innovative new correctional centre. You will deliver efficient and effective administrative and clerical support to a large staff team and the centres day-to-day operations. This position is part of an overall administration support team for the centre. Shift Work and Remuneration This position involves working shift work on a rotating roster covering morning and afternoon shifts across 7 days, including weekends and public holidays. You will work an average of 36.25 hours per week over the roster cycle, with shift lengths up to 9.5 hours between 4am and 8pm. Appropriate remuneration under the relevant Award will apply. Key Responsibilities Provide high-quality customer service and frontline support to all LVCC employees via telephone and email enquiries. Screen telephone calls and triage enquiries to appropriate areas, escalating complex queries to specialist areas. Provide administrative support for the centre, including call centre operations, word processing, data entry, spreadsheets, photocopying, filing, and minute-taking at meetings. Assist with the preparation of memorandums, reports, and correspondence. Support the use and maintenance of office communication and technology, including photocopiers, printers, and computers. Perform office and call centre opening and closing procedures. Maintain filing and recording systems, ensuring confidentiality and appropriate access. Undertake archiving of files and records in accordance with legislative requirements. Additional Information Applications remain current for 12 months. Job Ad Reference: QLD/633620/25 Closing Date: Tuesday, 13th May 2025 Occupational group: Administration #J-18808-Ljbffr