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Customer Service Account Manager - Professional Services 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Vida Group International The Customer Services Account Manager is responsible for achieving annual sales revenue, profitability, and key performance metric goals for their accounts of responsibility. The Manager takes a lead role in establishing and driving the strategic plan for the customer internally to optimize the companys value to the customer. Key Responsibilities & Essential Job Functions: Support, communicate, reinforce, and uphold the mission, values, and culture of the organization. Account management (~60%) A. Be the primary resource and point of contact for an existing account base for commercial and technical support with focus on account development and growth. B. Coordinate cross-functional teams to ensure the timely and successful delivery of solutions meeting the customers needs and expectations. C. Direct internal resources for strategic planning, quality, and technical guidance activities for the customer. D. Develop the sales forecast for existing and new business development. E. Conduct regular reviews of costs and pricing to maintain GM targets on existing programs. F. Develop strong, trusting relationships at the customer to effectively support and grow business. G. Be the internal customer advocate on customer issues that may impact customer satisfaction or pose a commercial risk and lead discussions with Customer Care and Operations teams to effectively address issues. H. Execute strategies to identify and win new sales opportunities with customers to meet or exceed annual revenue expectations. I. Work with our cost estimating team to develop sales quotes and proposals for new business. J. Negotiate order details and terms and drive the New Product Introduction process to launch production. K. Support the New Business Development team in onboarding new customers (~10%) Education & Experience Minimum 3 years sales experience. Industry experience with electronics manufacturing services, supply chain management, or enterprise level capital equipment sales. Strong interpersonal skills to build trusted long-term customer relationships. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization. Ability to identify and resolve customer issues and concerns. Capability to understand technical products and concepts. Solid organization and prioritization skills. Ability to read and understand drawings and technical specifications. Knowledge of and experience with MRP Systems. Experience with Salesforce or similar CRM tools. Strong skills with Microsoft Excel. Formal sales training and experience with consultative selling process. Experience managing a sales opportunity pipeline a plus. Enterprise level commercial business knowledge. Spanish as a second language helpful. Skilled in the use of business software tools and technology. Problem analysis and problem-solving training and skills. Attention to detail and accuracy. Adaptability and multi-tasking ability. Seniority level Associate Employment type Full-time Job function Business Development, Other, and Manufacturing Industries Appliances, Electrical, and Electronics Manufacturing, Manufacturing, and Machinery Manufacturing Referrals increase your chances of interviewing at Vida Group International by 2x Get notified about new Service Account Manager jobs in Greater Cleveland. #J-18808-Ljbffr