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Apply now Job no: 532772Work type: Permanent Full TimeLocation: SydneyCategories: Front Office, ManagementFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia''s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.As a Front Office Supervisor at The Star Grand, reporting to the Front Office Manager, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property. You will play a crucial role in overseeing the Front Office Operations.This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.A few of your responsibilitiesLeading, motivating and engaging our Front Office Agents to continuously deliver five-star serviceEnsure the professional and efficient operations of the Front Office teamRespond to guest feedback and implementing changes to prevent reoccurrenceEncourage a positive working relationship between departments and teamWhat we are looking forPrevious duty manager/supervisory experience in hotel/hospitality environment is advantageousKnowledge in Opera Property Management System (PMS) or similarAbility to work independently and take actions on guest requests appropriatelySecond language (e.g., Mandarin or Cantonese) is advantageousFlexible availability to work across a 7-day rosterAbout youAs a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, youre poised to excel in this role.Your role will be pivotal in shaping the success of our hotel operations at The Star Grand. Join us in making a difference.What can we offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking + other transport optionsUp to 30% discounts across award winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It''s your time to SHINE!Click on the link below to make your next career move with The Star.Advertised: 23 Apr 2025 AUS Eastern Standard TimeApplications close: 28 May 2025 AUS Eastern Standard TimeThe Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont. #J-18808-Ljbffr