Job Title

Employment, Small Business and Training (Organisation site )Central Queensland; Service Delivery; Engagement; RockhamptonAre you ready to make a difference in the world of vocational education and training in Queensland? As a Client Service Officer, youll play a vital part in a dynamic andimpactful sector, helping Queenslanders access life-changing opportunities. In this role, you wont just be supporting a teamyoull become the go-to expert, providing essential guidance and support to stakeholders. From offering advice on the departments wide range of programs to delivering outstanding client service, your work will be pivotal in helping people make the most of their learning and career paths.Job detailsPosition statusPosition status Fixed Term TemporaryPosition typePosition type Flexible full-timeOccupational groupOccupational group AdministrationClassificationClassification AO3Workplace LocationWorkplace Location Rockhampton regionJob ad referenceJob ad reference QLD/633521/25Closing date 13-May-2025Job durationJob duration Until 30 June 2025 with possible extensionEach day will offer variety and purposewhether it''s supporting events, conducting field visits, interpreting important legislation, or solving problems, you''ll be at the heart of everything.Why You Should Apply: Be a trusted advisor: Your expertise will help people navigate key programs and opportunities. Make a real impact: Play a crucial role in shaping the future of Queensland''s workforce. A role full of variety: No two days will be the sameenjoy a perfect mix of administrative, field, and client-facing activities. Be part of a supportive team: Join a group of passionate professionals working together for a smarter, more skilled Queensland.If you''re someone who thrives on problem-solving, helping others, and being part of something bigger, then this is the perfect role for you. Apply now and help build a brighter future for Queensland!About the roleAs a Client Service Officer, you will: Provide clear and accurate information to stakeholders about Queensland''s vocational education and training (VET) programs and services. Support program delivery by helping with promotions, interviewing stakeholders and participants, visiting workplaces, conducting surveys, entering data, and applying relevant policies and legislation. Handle a variety of admin tasks using department systems and tools, such as word processing, spreadsheets, record-keeping systems, event management platforms, and online registration systems. Help track and monitor projects and programs by doing basic research and analysis to support team goals and meet performance targets. Suggest ways to improve work processes and procedures by using creative thinking and problem-solving skills.What we are looking forWe''re looking for someone who has: A good understanding of (or the ability to quickly learn about) the department''s training programs, services, and how they are delivered, including knowledge of relevant procedures and legislation. The ability to work well both independently and as part of a team, manage time effectively, meet deadlines, and support others. Strong organisational and problem-solving skills, with good judgement when following established procedures. Good communication skillsboth written and verbalincluding the ability to interview, build relationships, and work well with a range of people and groups.Refer to the Role Description for a full list of responsibilities and what we are looking for.How to applyTo apply, please submit the below via the SmartJobs application page: Your current resume Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us.Please ensure you refer to the Role Description ''Interested in applying'' section for more information on what to include as part of your application.We''re committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.Applications to remain current for 12 months.Job Ad Reference: QLD/633521/25Closing Date: Tuesday, 13 May 2025Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .Please ensure you download all attachments and follow the instructions on how to apply.DocumentsBefore applying for this vacancy please ensure you read the documents below.We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.How satisfied are you with your experience today? *Neithersatisfied ordissatisfied(3)Satisfied(4)Verysatisfied(5)Comments *Please leave this blank (this helps us identify automatic spam) #J-18808-Ljbffr