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5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Southern Cross Credit UnionChief Customer Officer at Southern Cross Credit UnionAre you an experienced financial services sales and people leader ready to make a meaningful impact in a growing, customer-focused organisation?Join Southern Cross Credit Union (SCCU), a multi-award-winning financial institution that:Embraces the universal credit union philosophy ofPeople helping People.Delivers a genuine service experience, prioritising customer needs over profit.Boasts a 92% Customer Satisfaction Rating our customers love us!Invests back into the Northern Rivers community.Why Join Us?Health & Wellbeing Program to support your overall health.Attractive Employee Benefits Package to reward your contribution.Opportunities for Career Development & Education Assistance.A collaborative and supportive team environment with an Employee Engagement Score of 92%.About the RoleAs the Head of Lending Services, you will be hands-on working with our passionate team of lending professionals in the digital, direct and third-party lending channels to support our strategic direction and deliver on our performance objectives. You will:Spearhead the continued development and expansion of our digital lending capabilities, ensuring a seamless and customer-centric experience across all channels.Support and enhance our end-to-end lending strategies to grow the lending portfolio while upholding risk and compliance standards.Lead and mentor the Lending Services team to deliver exceptional service and results.Build and maintain strong relationships with internal and external stakeholders including 3rd party providers.Be based full time in the Northern Rivers Region and represent SCCU in the local community, building our profile and customer base.About YouTo succeed in this role, you will bring:Experience driving digital transformation within lending services, including leveraging technology to enhance customer experience and business growth.Demonstrated success in all aspects of lending, business development, and digital lending innovation.Proven hands-on people and sales leadership experience in the direct, broker, and digital financial services sector.Strong financial acumen and understanding of the entire end to end lending experience across multiple channels including credit, lending, operations, compliance and risk frameworks.Exceptional communication and relationship-building skills.A proactive, customer-first mindset aligned with SCCUs values of Trust, Care, and Responsibility.The ability to inspire and lead a high-performing team.How to ApplyIf this sounds like the opportunity youve been waiting for, wed love to hear from you! Please submit your application, including a cover letter and an up-to-date resume, to recruit@sccu.com.au.Eligibility: Applicants must have the right to live and work in Australia. Please note only shortlisted candidates will be contacted.Seniority levelDirectorEmployment typeFull-timeJob functionManagement and ManufacturingReferrals increase your chances of interviewing at Southern Cross Credit Union by 2xSign in to set job alerts for Head of Service Management roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr