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Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Generous employee benefits & discounts on RACV products & 10 resortsSilver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism AwardsGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,enjoy the best of tourism and have room to grow in a changing industry that''s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityAn exciting opportunity has arisen for a dedicated and customer-focused Reservations Agent to join our dynamic rooms division team. As the voice of RACV Royal Pines Resort, you will be the first point of contact, assisting guests with booking enquiries, reservations and in-house guest service requests .This could be just the right role for you?As a Reservations Agent, you will be pivotal in setting the tone for the guest journey, delivering exceptional customer service, and exceeding guest expectations. Your key responsibilities for the role include:Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiriesProvide premium guest services and maintain an up-to-date knowledge on resort services, promotions, availability, pricing and policiesAssist guests to confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgradesTailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse servicesMaintain accurate records and booking systems including PMS Opera, Micros and SevenRoomsCollaborate with the front office team and other departments, including housekeeping, kitchen and food & beverage to communicate guest needs and ensure special requests are met in a timely and efficient mannerProvide guests with attentive service, promptly and professionally resolving any issues that ariseWhat youll need to be successfulFull availability and flexibility are essential to work various shifts between 6am-12am, on a weekly rotating roster, inclusive of evenings, weekends & public holidaysPrevious experience in front office, reservations or customer service role in a 4-5 star hotel/resort environmentExcellent communication and interpersonal skills with a professional phone mannerProficient administration skills in software programs such as MS Office, with PMS Opera, desirableBe proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneouslyExcellent time management, attention to detail and ability to problem solveDemonstrate a positive attitude, work well in a team environment and are committed to providing guests with exceptional serviceExcellent personal presentationWe are OfferingPermanent Part-time 20-38 hours / 3-5 shifts weekIndustry benchmarked competitive salary+ penalties for evenings, weekends & public holidaysGenerous employee discounts on RACV products & resorts, such as insurance, basic roadside assistance, accommodation, dining, gym, golf + moreHealthy team culture + employee of the month awards & recognitionUniformComplimentary parking onsiteThe RACV differenceBe part of a team who cares. Back your ambition and find a new career with RACV.Application processYou can learn more about the RACV at careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Submit your CV via the link below.How to apply:Click Apply Now and log in to your Candidate ProfileIf required, click Forgot your passwordto receive a link to resetIf you have not previously registered:Click Create an account to apply for our career opportunities; orClick Apply Now and create your Candidate Profile as part of your application #J-18808-Ljbffr