Job Title

Select how often (in days) to receive an alert:LA PRAIRIE -The Luxury skincare house where audacious innovation has cultivated a pioneering approach to beauty.A place where heritage and creativity are infused with the values of care, passion, entrepreneurship and excellence.A place where dedicated and diverse professionals each contribute to an inspiring and unique environment.A place for careers to grow and flourish and where our sustainable foundation nourishes talents and futures.LA PRAIRIE. CREATE A BEAUTIFUL IMPACT.Retail CoachLocation: Sydney, NSW, AU, 2018Contract Type: Permanent - full-timeRole Purpose / Mission:To provide in field training and coaching supporting formal training and conduct special events according to the promotional calendar.Main Accountabilities:Training and DevelopmentAs directed by the Retail manager conduct in field training of product knowledge, Art of Service and Art of Perfection.Conducts Art of Beauty training for BAs within territory in Spa and Retail stores.Ensure strong, consistent onboarding of new BAs using Education tools provided.Identify and report to Retail Manager skills gaps of consultants and develop with coaching plan to improve performance and KPIs.Motivate, lead and encourage department store BAs and TR BAs to achieve sales targets.Conduct CRM training with new BAs and ensure guidelines are adhered to within existing team.Conduct New Product Training for BAs unable to attend training.Sales/ PromotionsCoach, lead and inspire Counter Mangers, Beauty Advisors and Salon staff where necessary for your assigned territory to successfully reach their individual targets and to reinforce team dynamics to achieve counter targets.Offer new ideas for events to generate retail; provide insight on event performance.Plan, coordinate and implement promotions according to guidelines i.e facial weeks, workshops, special events, new product launches.Personally conduct facials and key events including presenting at workshops and cocktail events.Act as an ambassador in store to develop relationships with all accounts in your territory including Store Managers, Deputy Store Managers, Visual Merchandising Managers, Sales Managers, BAs and all Salon/Spa Managers and staff.Under management guidance seek out and connect with luxury brand contracts to establish and grow potential partnerships.Assist in handling client complaints and coach team on effectively resolving a variety of client service situations.Requirement:3-5 years of experience in Field Coaching and Training in luxury skincare/cosmetics fields.Strong communication and coaching skills.Presentable, attention to details, self-motivated, and independent with excellent interpersonal skills in working with all front-line staff.Open to feedback and seek for solutions to improve.Self-organized with preparation of training materials/coaching tools, and well managed with personal schedule.Administrative skills such as Word, Excel, and PowerPoint. #J-18808-Ljbffr