Job Title

Job DetailsDesktop SupportSr. Deskside Technician Windsor, ON | Posted: 4/17/2025Job ID#: 60237Job Category: Desktop SupportPosition Type: Full TimeDuration: ContractRemaining Positions: 1About UsFor over 37 years, Stefanini has supported enterprises in enhancing IT efficiency and leveraging technology to empower their businesses. Our services include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. Recognized for innovation, we operate globally with over 30,000 employees across 77 offices in 41 countries.Job ResponsibilitiesProvide Windows, software, and hardware support onsite in a corporate environment.Stage, provision, and deploy IT equipment following best practices.Diagnose, troubleshoot, and resolve technical issues.Configure and support mobile devices and audio/visual equipment.Troubleshoot VPN and VDI connectivity issues.Create and follow KB articles.Manage workload using ticketing software.Prioritize and complete tasks independently and within a team.Communicate technical info effectively to non-technical audiences.Provide remote ''Smart Hands'' support for offsite teams.Manage IT assets and conduct asset audits.Offer premium ''White Glove'' support for senior leadership and VIPs.Guide and mentor team members on advanced procedures.Perform other duties as assigned.Minimum RequirementsAt least 2 years of corporate computer support experience with emphasis on Microsoft Windows.Strong troubleshooting skills at an advanced level.Proficiency with Microsoft Office/Office 365.Experience with imaging software and data migration tools (e.g., SCCM, Intune, Autopilot).Knowledge of Active Directory and Windows architecture.Experience with endpoint protection and encryption (BitLocker).Proficiency with remote desktop support tools.Ability to handle challenging support situations professionally.High school diploma or equivalent.Ability to perform physical tasks including lifting up to 50 pounds.Ability to work on-call and after hours as needed.Valid driver''s license and ability to pass background and drug screening.Desired Certifications & SkillsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six SigmaMac/Apple experience (a plus)Basic network knowledge (Active Directory, Domain Trust)Experience interfacing with clients and leadership.Experience as an escalation point and mentoring others.Compensation$25.00 - $27.00 per hourAdditional InfoAlready have an account? Log in here #J-18808-Ljbffr