Job Title

Position: Front Office - All Rounder (Full-time)The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 4 stars rating in Tripadvisorand Google review.CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.We are currently looking for exceptional individuals to join our team as full-time Front Office All Rounder.About the role:Welcome guests at check in; cross referencing reservations details and fare-welling guests at checkoutAttend to incoming calls by answering queries and providing outstanding guest serviceEnsure all guest requests are accurately actioned with prompt follow throughCreate innovative ways to up-sell additional services to our guestsMaintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and issuing of room keysProcess reservations either by phone, fax or email.Demonstrate high professional telephone manner and excellent communication skillsDemonstrate high level of customer service at all timesPerform shift work including overnight shift, working weekends and public holidaysMaintain immaculate grooming standardWe are looking for someone with:Sound knowledge of Opera PMS or similar reservation systemAbility to work in a fast paced team environmentStrong eye for detail to ensure all data is entered correctlyPassion to deliver exceptional customer serviceA can do attitude and willingness to learn new skillsExcellent communication skills; including both verbal and written.Outstanding administration and organisational skillsPrevious work experience in a five-star hotel in Front office or Reservations environmentFlexibility and availability to work early or evening shifts across 7 days of the week including public holidays, where necessary.Unlimited work rights in Australia.If you are up for this great challenge and keen to advance your career and skills with one of Sydneys luxury hotels, then click on Apply now. #J-18808-Ljbffr