Job Title

Role Purpose / Mission:To provide in-field training and coaching supporting formal training and conduct special events according to the promotional calendar.Main Accountabilities:Training and DevelopmentAs directed by the Retail Manager, conduct in-field training of product knowledge, Art of Service, and Art of Perfection.Conduct Art of Beauty training for BAs within territory in Spa and Retail stores.Ensure strong, consistent onboarding of new BAs using education tools provided.Identify and report to the Retail Manager skills gaps of consultants and develop a coaching plan to improve performance and KPIs.Motivate, lead, and encourage department store BAs and TR BAs to achieve sales targets.Conduct CRM training with new BAs and ensure guidelines are adhered to within the existing team.Conduct New Product Training for BAs unable to attend training.Sales/ PromotionsCoach, lead, and inspire Counter Managers, Beauty Advisors, and Salon staff where necessary for your assigned territory to successfully reach their individual targets and to reinforce team dynamics to achieve counter targets.Offer new ideas for events to generate retail; provide insight on event performance.Plan, coordinate, and implement promotions according to guidelines, i.e., facial weeks, workshops, special events, new product launches.Personally conduct facials and key events including presenting at workshops and cocktail events.Act as an ambassador in-store to develop relationships with all accounts in your territory including Store Managers, Deputy Store Managers, Visual Merchandising Managers, Sales Managers, BAs, and all Salon/Spa Managers and staff.Under management guidance, seek out and connect with luxury brand contracts to establish and grow potential partnerships.Assist in handling client complaints and coach the team on effectively resolving a variety of client service situations.Requirements:3-5 years of experience in Field Coaching and Training in luxury skincare/cosmetics fields.Strong communication and coaching skills.Presentable, attention to detail, self-motivated, and independent with excellent interpersonal skills in working with all front-line staff.Open to feedback and seeks solutions to improve.Self-organized with preparation of training materials/coaching tools, and well-managed with personal schedule.Administrative skills such as Word, Excel, and PowerPoint. #J-18808-Ljbffr