Job Title

Join Pay.com.au, a leader in B2B payments and rewards, where innovation meets impact! Were revolutionising the way Australian businesses manage payments turning every transaction into an opportunity for growth and rewards. With 30,000+ customers and billions in transactions processed, our rapid rise is just the beginning.Our vibrant Elsternwick office is a dynamic hub of innovation, collaboration and seriously good coffee. If youre looking to be part of a high-energy team shaping the future of business payments, this is the place to be.ResponsibilitiesResponding to Inbound Queries: Act as the first point of contact for customers via phone and email, assisting with platform navigation, payment queries, and general support.Issue Resolution: Investigate and resolve customer issues promptly and thoroughly, escalating when necessary while ensuring a smooth and professional customer experience.Platform Support: Guide users through our payment platform, including how to initiate payments, understand transaction statuses, and access features like rewards and integrations.Customer Education: Help customers understand key functions of the platform by providing clear instructions, sharing helpful resources, and answering common questions.Compliance Awareness: Ensure customer interactions meet internal guidelines and align with regulatory and compliance standards (including AML/CTF).Feedback & Improvement: Capture customer feedback and share insights with the wider team to help improve our processes, service delivery, and customer experience.Team Collaboration: Work closely with internal teams including Risk, Compliance, Operations, Sales and Product to resolve complex customer issues and improve overall support outcomes.About YouA passion for helping others and a genuine interest in delivering great customer service.Strong communication skills - clear, confident, and professional across all channels.A detail-oriented mindset and the ability to troubleshoot effectively under pressure.Previous experience in a customer service or support role (financial services preferred).A proactive, team-first attitude and the ability to adapt in a fast-moving environment.Familiarity with payment platforms, SaaS tools, or CRM systems is a plus.Why Youll Love Working at Pay.com.auA supportive and collaborative team culture.Flexibility with hybrid work and a vibrant office in Elsternwick.Opportunities to grow with a fast-scaling Australian fintech.Regular team events, strong leadership, and real room to make an impact.Exciting FinTech Startup: Be part of a fast-growing fintech company with massive growth potential.Flexible Working Conditions: Enjoy flexible working arrangements and a great work-life balance.Inclusive Environment: Thrive in a culture that values creativity, innovation, and collaboration.Perks: Enjoy a casual work environment and the best coffee in town.Seniority LevelAssociateEmployment TypeFull-timeJob FunctionCustomer ServiceIndustriesFinancial Services and Technology, Information and Media #J-18808-Ljbffr