Job Title

Customer Service Representative & Operations OfficerCustomer Service Representative & Operations Officer2 days ago Be among the first 25 applicantsDirect message the job poster from VSE AviationCustomer Service Representative & Operations Officer (d/f/m)Do you feel at home in aviation and are you internationally minded?Be part of our creative & innovative team.VSE Aviation is located in Camden. Camden Airport is a unique and idyllic general aviation and recreational airport with much to explore and offer. Close to Sydney, which is the capital city of the state of New South Wales and the most populous city in Australia. Close to a metropolis that combines modernity with a proud heritage, Camden Airport is home to general aviation including emergency services, sporting and recreational aviation, surrounded by the Nepean River on three sides.With the first location in Australia, you will be part of a global aviation distribution company with a current start-up character.Join the team, become part of our dynamic and intercultural team and discover exciting career opportunities in aviation logistics.Be the impetus for tomorrow''s performance.We firmly believe that the success of our Group depends largely on the people who shape it worldwide.Customer Service Representative & Operations Officer (d/f/m)Location: Australia, CamdenType of employment: Full-timeYou are promoting VSE products by identifying leads as building strong and long-term relationships.You will be the smart focal point between for our customers as our business partners. You will collaborate with team members to ensure smooth distribution operations.You will perform customer service activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities.You will perform basic quality checks and report discrepancies or damages and control of RMAs.You will assist in maintaining inventory levels and procuring spare parts from approved suppliers.You will maintain securing existing program business levels as well as to identify new business opportunities.Would you like to:Communicate with customers by telephone or email to provide information about our products and servicesEnter customer orders into ERP system and make sure the order is fulfilling the customer satisfactionUnderstand and transmit financial and technical information to internal and external customersKeep records of customer interactions or transactions; record details of inquiries, commentsSupport strategic opportunities, problem resolution and escalated issues for customersKeep your management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analysesParticipate in customer visits, and include relevant internal participants as neededEstablish and maintain a trusting and profitable relationship between the customers and the companyRaise purchase orders for stock replenishment and customer requirements in a cost effective and timely manner IAW with company policiesYou can expect:Working in a diverse environment, where every voice is heard, and everyone is valuedWorking together at eye levelParticipation in shaping the workplace and work processesGood work-life balance thanks to predictable shiftsFurther training opportunities: Your further development is important to us: we offer you personal development and training opportunities in an international environmentLong-term partnerships with renowned nationwide companiesDo you already have professional experience in Customer Service & Operations and are looking for a new challenge in the aerospace sector?At VSE Aviation you can expect challenging tasks in an innovative working environment that is exciting and offers you very interesting career opportunities.Do you have a high level of self-motivation and commitment?Then we look forward to receiving your application.Your boardcard:- 2-3+ years of experience in customer service, operations, and/or aviation industry.- The customer is your priority, and you enjoy working in a team- You have some experience with the Quantum Control ERP or related aviation information system experience.- You are motivated and inspire your colleagues for the performance of tomorrow.- You work conscientiously, and you like to tackle things- You have some experience with U.S. Export Rules and regulations- You are proficient in English, and you have a current Drivers licenseVSE is committed to diversity and an inclusive corporate culture.That''s why we welcome all applications regardless of ethnic origin, age, gender, disability, sexual identity, ideology or religion.VSE Aviation is proud to be an equal opportunity workplace. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.We look forward to hearing from you!Do you still have questions? Feel free to send me an email to: brigitte.baehr@vseaviation.comHuman Resources ManagerGermanyM: +49 175 34 93 977Inspiring the Performance of TomorrowSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development, Customer Service, and DistributionIndustriesAirlines and Aviation and Aviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at VSE Aviation by 2xSign in to set job alerts for Customer Service Representative roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr