Job Title

Training and Audit Manager page is loadedTraining and Audit ManagerApply locations Melbourne, Australia time type Full time posted on Posted Yesterday time left to apply End Date: May 31, 2025 (27 days left to apply) job requisition id R18113Elevate Excellence at WEX Join Us as a Training and Audit Manager!Are you passionate about developing people, shaping customer experiences, and driving performance excellence?At WEX, we know that empowered, skilled teams are key to delivering outstanding customer service and were looking for a dynamic Training and Audit Manager to help us make that happen!In this role, youll design and deliver high-impact training programs, build a robust quality assurance framework, and work closely with teams across Customer Operations to drive continuous improvement. If you''re energized by helping others grow and setting high standards, wed love to meet you.What Youll Be Doing:Training & Development:Conduct training needs assessments to identify skill gaps and opportunities.Design, create, and deliver engaging training programs online, in-person, and blended.Facilitate interactive workshops and learning experiences that stick.Evaluate training effectiveness through surveys, assessments, and performance data and make programs even better.Analyze customer feedback and operational metrics to inform future training focus areas.Audit & Quality Assurance:Develop and implement a strong quality assurance framework for our call centre operations.Conduct regular audits of calls, emails, and chats to ensure standards are met.Provide actionable feedback and collaborate with team leaders to address performance gaps.Ensure compliance with regulations, company policies, and best practices.Continuous Improvement:I dentify trends, gaps, and opportunities from training and audit insights.Support change management initiatives that make processes smoother and customer experiences better.Document and maintain training materials, audit results, and process improvements clearly and accurately.Work cross-functionally to align training and audit programs with broader business goals.What Youll Bring:Strong background in training delivery, instructional design, and facilitation.Experience with audit and quality assurance in a call centre or customer service environment.Excellent communication and interpersonal skills you can build rapport at all levels.Analytical mindset with the ability to use data to drive decisions and improvements.Knowledge of operational excellence principles (Lean, Six Sigma, Agile a plus).Strong project management and organization skills able to manage multiple priorities.A continuous improvement mindset and a commitment to delivering better outcomes for customers.Familiarity with change management principles and a proactive approach to driving adoption.Why WEX?At WEX, were driven by excellence, innovation, and empowering our people. Here, your work will have a direct impact on our teams, our customers, and our future. If youre ready to shape the learning culture and help us deliver exceptional service, we cant wait to hear from you.Apply today and bring your passion for people development and quality to WEX!About UsWEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If youre looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through ourReasonable Accommodation Request Form .This form is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr