Job Title

Our Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves.Our VisionWe see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential.About the RoleDo you have experience in providing administration and a high level of customer service to staff, clients and partners? Join Our Team as a Service Support Officer to be a part of a rewarding cause that makes a difference.If you are a passionate, organised and great multitasker who loves to streamline operations then we want to hear from you!This role is offered on a Permanent, Full-Time basis at our Midland location for three days, and Armadale location for two days per week. Working hours are Monday Friday between 8:30am-4:30pm.If you would be keen to join us, we are now seeking a passionate and committed professional to join our team who can:Provide a high level of customer service and reception support, at all times inclusive of answering phones, handling enquiries, greeting clients and visitors (including contractors), and responding to queries received via email.Handling of client queries such as parent and family queries, taking referrals and triaging of referrals, ensuring that when dealing with client queries that they are responded to in a timely manner through a child safe lense and maintaining Parkerville principals to ensure disclosures are managed appropriately and the appropriate Parkerville staff are notified.Assist the Support services team with data entry and maintaining various databases with accurate information and excellent attention to detailProvide support to the community services team with client-related tasks, i.e., SMS reminders, cancelling, booking, and rescheduling appointments.Take detailed, accurate and grammatically correct minutes when required and ensure they are typed up and distributed to the meeting attendees.Other duties as that are reasonable as directed by the Team Leader Safety, Fleet, and the Executive General Manager Support ServicesThe successful candidate for this role will be able to:Certified in Business Administration or certified in Workplace Health and Safety (desirable)Advanced computer and literacy skills both written and verbalProficient in Microsoft 365, SharePointPrevious industry experience would be desirableDemonstrated ability to process complex information, trauma informed is essentialExceptional attention to detail, grammar, and spellingParkerville Children and Youth Care are uniquely positioned to provide the successful applicant with the following benefits.SCHADS Schedule PayPoint and Level 2.1 $33.41 per hour.EAP Service with Wellness resourcesSalary Packaging of up to $15,900Parkerville Children and Youth Care have a zero tolerance to alcohol and drugs.It is essential that all applicants meet the above criteria and are permitted to work and remain in Australia with no limitations.We hope to hear from you by 4:00pm, Wednesday, 14 May 2025. Applications will be assessed on a regular basis, and we may not wait until the closing date before you hear from us. We reserve the right to close the position earlier.Parkerville Children and Youth Care Inc. complies with the National Principles for Child Safe Organisations.Parkerville CYC is committed to ensure that we maintain a diverse and inclusive workplace where our staff are welcomed and feel safe to be their authentic selves. We welcome all qualified applicants regardless of gender, sexuality, age, disability, religion or cultural background.We are committed to increasing employment opportunities for Aboriginal and Torres Strait Islander people and strongly encourage Aboriginal and Torres Strait Islander people to apply.Please be advised only successful applicants will be contacted to progress to the next stage of the recruitment process.Role TypeCompany OverviewOur Purpose is to support children, young people, and their families to build skills and capacity, address the impacts of trauma and adverse childhood experiences, and develop capabilities that will enable them to be the best versions of themselves. We see a future where Western Australia is the safest place in the world and all children, young people, and their families feel safe to dream, to thrive, and to reach their fullest potential. #J-18808-Ljbffr