Job Title

Customer Service Officer/Service Co-ordinator2 days ago - Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses, and 700+ staff across four states, we are a company on the move. Our growth recognizes our industry leadership in solutions, innovation, and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.An opportunity is now available for a Permanent Full-Time Service Co-ordinator in our Toowoomba location working 38 hours per week. The role is fast-paced but very rewarding, requiring efficiency and accuracy.At ILS, our mission is to improve the quality of life for our customers and make them feel like part of our family. If you seek a business that invests in your development rather than just being ''another number,'' this is the opportunity for you.If you thrive on challenges and are looking for a long-term career in the Healthcare Industry, then this could be the role for you.ResponsibilitiesPlan, schedule, and organize servicing of our products, including allocating service technicians, coordinating spare parts, and ensuring jobs are completed within service level agreements.Raise transfers for spare parts and liaise with procurement on ETAs to ensure availability.Monitor, manage, and report on service KPIs, especially technician utilization and resources.Support field technical enquiries and provide assistance as needed.Provide general administrative support to the Service Team.Liaise with Customers, Field Technicians, and other departments to achieve the best outcomes.Qualifications & QualitiesOrganized, motivated, and proactive.Excellent interpersonal skills and a love for connecting with people.Genuine desire to help others with your knowledge and abilities.Self-motivated, creative, and able to problem solve.Customer-focused attitude.Flexible ''can do'' attitude.SAP experience is a plus but not required.What We OfferFlexible working arrangements.Supportive team environment.Extensive training and coaching.To learn more, visit www.ilsau.com.au. If this sounds like your next career move, apply now!Additional InformationSeniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustry: Medical Equipment Manufacturing #J-18808-Ljbffr