Job Title

About The RoleAre you an experienced Electronics Technician looking for an exciting new opportunity?Do you have experience in the information technology industry?Are you looking for a business that is financially stable and has very exciting growth plans?If so, then look no further!The What...We are looking for an Electronics Field Technician to join our team!The Electronics Field Technician is responsible for performing surveys, installations, and servicing of bowling electronics products. The successful candidate will be training and supporting bowling centre personnel in the operation and maintenance of bowling electronics.This role is based out of the Greater Toronto Area with frequent travel to bowling centres across Canada.Heres some of what you can expect as part of the rolePerforms surveys and briefs customer on responsibilities of both parties for installation.Performs installation start-up and debugging of electronic scoring equipment.Performs computer network audits.Provides training to center personnel on maintenance of electronic scoring equipment. Performs service calls and phone support for equipment issues both in and out of warranty.Communicate customers expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.Stays current with all on-going technical publications on our various equipment in order to remain efficient in troubleshooting.Maintains exceptional communication with the customer to ensure that clear expectations are set and ensuring they are met or exceeded.Performs calibrations and tuning on equipment to ensure superior operation. Works with third party team members. Escalate any on-going issue in a timely manner to minimize customer down time.Works closely with the scheduler, sales team, and project manager, to ensure installation timelines are met.Follows all proper safety procedures and practices.Keeps clear documentation on all service calls, part returns and expenses, and submits reports as required by established practices.Maintains tools, parts and diagnostic equipment in a working and organized state and maintains a minimum stock of required on hand parts.Performs warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.Adheres to account protocols. Responsible for fault isolation and maintenance of equipment at account locations.Promotes our business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate internal personnel for follow up.Provides post-sale in-servicing on equipment operation and maintenance.Follows all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner.Maintains an accurate inventory of business equipment, service parts, tools. Conducts regular cycle counts and verify tool calibration.The WhoTo be a successful Electronic Field Technician, youll have:College diploma in electronics or Trade School diploma in electrical work, or equivalent work experience.Must have a valid G Driver''s License (or out of province equivalent) and a vehicle for local site travel.Must be able to travel to the United States of America for training.Working knowledge of Windows operating systems, Microsoft Office productivity suite.Knowledge of systems architecture, database management systems, and network and systems management systems.Basics of Project Management.Construction/Renovation Mindset.Working knowledge of principles of electrical and electronic basics and theories.Working knowledge and troubleshooting basics of board replacement level.Working knowledge of computer network architecture and troubleshooting.Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving.Splitsville Entertainment is Canadas premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.At Splitsville, we value diversity and inclusion, and were committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company. #J-18808-Ljbffr