Job Title

Company DescriptionAccor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees worldwide. Over 65 million members benefit from the group''s complete loyalty program, ALL - Accor Live Limitless.We are seeking motivated professionals with a passion for service to join our Hotel Service Manager team. We have various manager roles available, including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager. These positions are available across regional Australian locations outside of Sydney, Melbourne, and Brisbane.Job ResponsibilitiesNight Manager:Support, lead, and guide the overnight Front Office team.Coordinate workflow to ensure 24/7 coverage, including meal breaks.Provide passionate, knowledgeable, and friendly service to guests.Complete property-specific night audit procedures.Conduct floor checks where possible.Assist guests with inquiries and complaints, providing accurate information about property facilities.Check guests in and out efficiently.Greet guests warmly, using their names.Answer calls professionally within three rings.Record guest comments for departmental review.Ensure accurate till balancing and cash float management.Prepare and distribute daily reports.Document transactions and account alterations.Handle foreign currency transactions accurately.Collect payments and issue receipts.Update guest details in PMS system.Brief non-ALL members on loyalty program features and benefits.Ensure clear shift handovers and communication.Address special requests promptly.Maintain front desk cleanliness and presentation.Communicate effectively with other departments and management.Assistant Manager:Supervise and support Front Office team members.Ensure team adherence to policies and procedures.Communicate updates regarding policies, rates, and property information.Conduct departmental meetings and briefings.Perform front desk duties as needed.Lead by example in guest service excellence.Assist with guest inquiries and complaints.Supervise reservations to maximize revenue.Ensure daily revenue is accurately accounted for.Assist in staffing and recruitment processes.Conduct performance appraisals and organize training.Implement strategies to boost departmental productivity and morale.Ensure operational equipment is functional and report issues.Promote open communication within the department.Participate in training programs to improve standards.Ensure effective shift handovers.Operations Manager:Handle guest and owner complaints promptly and professionally.Assist in revenue distribution and build relationships with unit owners.Seek opportunities to grow business within the property.Ensure smooth daily operations of the property.Support the General Manager in property management and liaise with departments.Provide feedback on operational status.Guide and support department heads and frontline staff.Lead by example in guest service.Manage guest feedback and complaints effectively.Conduct department meetings to maintain service standards.Develop and implement revenue strategies.Foster open communication between departments for financial success.Ensure readiness for peak periods and staffing accordingly.Understand rate structures and collaborate with Sales & Marketing for promotion and sales maximization.Front Office Manager:Handle guest and owner complaints promptly.Build relationships with key stakeholders.Seek opportunities to build and retain business.Supervise and support the Front Office team.Operate front desk functions as needed.Lead by example in guest service.Supervise reservations to maximize yield.Manage department productivity within budget.Recommend strategies for guest comfort improvements.Coordinate room renovations with relevant departments.Ensure communication across departments.Enforce privacy policies.Participate in training programs for standards improvement.Housekeeping Manager:Plan and coordinate housekeeping activities to meet standards.Manage department productivity within budget.Inspect facilities regularly for cleanliness and safety.Prepare for business level changes.Maintain guest rooms and grounds for maximum comfort.Coordinate room changeovers with other departments.Liaise with contractors for laundry and cleaning services.Control inventory and supplies.Coordinate room renovations.Communicate with other departments about housekeeping activities.Assist in budgeting and reporting.Implement strategies for guest comfort improvements.Participate in training to enhance standards and attend meetings.QualificationsOutgoing personality to engage guests and ensure memorable stays.High personal presentation standards.Flexibility to work shifts, including early mornings, evenings, and weekends.Proven leadership experience in a hotel environment.Knowledge of Sihot PMS is advantageous.Previous experience in a Front Office hospitality role preferred.Additional InformationAssistant & Night Manager Annual Base Salary: $73,359 - $77,000 (gross)FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range: $73,359 - $85,000 (gross), depending on experience and qualifications. #J-18808-Ljbffr