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hipages Group H1 FY25 Financial Results PresentationBuild something great with hipages GroupJoin our team and become a key player in our exciting journey towards innovation, growth, and some seriously cool experiences. Apply for our open roles today, and let''s shape the future of hipages Group together. If this sounds like your kind of gig, then welcome home!We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing womens careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.About the Role:Join our motivated customer solutions team in a fast-paced call centre environment where our customer success representatives are the critical point of contact for both new and existing tradie customers, ranging from sole traders to small and medium business owners.This is a high-volume phone-based role, where you will manage onboarding new tradies onto the platform that have just joined through our new business channel, and also conduct different types of nurture activities to engage and re-engage tradies.Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions. This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, heres what your day-to-day looks like:Hitting Daily Activity Targets:Make at least 60 dials and 2.75 hours of talk time through inbound and outbound calls.Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.Onboarding New Accounts:Fully onboard all low to mid tier tradies that have just joined our platform through phone calls, following a checklist to ensure they are set up for success.Manage inbound calls to answer any questions they may have regarding their campaigns.Any service related calls to tradies where required.Nurturing Existing Accounts:Manage, track and measure performance of tradies campaigns.Educate tradies on best practices for ROI.Retain tradies by addressing inquiries, solving problems, and providing tailored solutions.Building Relationships:Engagement and nurturing of low and mid tier tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.Keep Salesforce updated with customer insights.Compliance and Quality Assurance:Follow scripts and regulations, ensuring high-quality customer interactions.About You:Ideally youve worked in a high-volume call centre before, and you are comfortable with making 60-80 dials a day and hitting 2.75 hours of talk time.Youre resilient, driven, and love turning a NO into a YES with your sales and negotiation skills.You thrive in a fast-paced environment and enjoy winning when hitting targets.You have strong verbal and written communication skills, with strong negotiation capabilities.Youre comfortable with learning new systems and adapting to new processes.$65K base + $28K OTE uncapped commission, benefits and perks, plus equity via our Employee Share Program.HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes.Work for a market leader in the industry as part of a high performing team.Birthday, anniversary and volunteer leave.Take a look inside our home:Offering an inspirational home away from home, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work every day. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge 85% of our team report they consider their direct leader a great leader with 86% of the team saying hipages is a Great Place to Work!Sounds good? Wait, theres more! We also provide:A close-knit diverse family of bright, respectful, collaborative team members who love to solve problems and jump on new opportunities;Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave), plus our Employee Share Ownership Program means were all owners of hipages;Daily continental breakfast, fresh fruit and snacks;Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;High-touch personalised investment in your continuous career development;Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!Sounds like home? Dont miss out, Apply Now!Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don''t expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader.Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don''t tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you!We are a Circle Back Initiative Employer we commit to respond to every applicant.#LI-onsite-DS1Apply for this job*indicates a required fieldFirst Name *Last Name *Preferred First NameEmail *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfIf you know a current or previous hipages employee, please let us know their name:How did you hear about this job? *How did you apply for this job? * Select...Have you heard of hipages prior to reading our advertisement? * Select...If yes, through what means did you hear about us? * Select...Do you hold full Australian working rights? Please, specify your visa status if applicable. *Permanent ResidentNew Zealand CitizenNew Zealand ResidentTemporary Work Visa (subclass 489) - RegionalTemporary Work Visa (subclass 820) - Partner visaTemporary Work Visa (485 Graduate)Temporary Work Visa (500 Student)Other Temporary Work VisaWorking Holiday (e.g. 417)Overseas candidate - requires business sponsorshipWhat are your base salary expectations (excluding super/bonus/commissions)? *If successful, how soon could you start with hipages? *Available immediately1 week2 weeks3 weeks4 weeks6 weeks8 weeks3 months6 monthsWhat is your preferred way of working? * Select...It is a requirement that the preferred candidate will have a police background check conducted. Do you consent to this? * Select...Do you have a pre-existing injury, medical condition, or other factor that would affect your ability to meet the inherent requirements of this position? If you wish to discuss this in person, please advise in the text box below.At hipages we are committed to ensuring a work environment that supports Diversity, Equality and Belonging. We report to the Board on the number of candidates per gender category for our vacant roles. This question is optional for you to complete but we appreciate if you would. Thank you. What is your gender?MaleFemaleNon-binaryOtherPrefer not to sayWork180 endorses us for our commitment to helping women thrive in the workplace. Did you hear about us from Work180? * Select...At hipages Group, every one of us can make a real difference for our team, our customers, and our products.Be part of our award winning culture- Work as part of a diverse and collaborative culture- Have complete psychological safety as we listen to and act on feedback- Our values define us and we are driven by them- Feel empowered as you make a direct impact to our customersWork for a market leading brand- Strong purpose, vision and values that we commit to living by- Join the forefront of the home improvement industry, where we lead the way as market champions- Inspiring business strategy developed to reinforce a clear path of successThrive with our extensive benefits- Competitive salaries, bonuses and schemes- Be an owner in hipages through our ESOP program- Embrace work flexibility with our hybrid working model- Access additional benefits including 14 weeks paid parental leaveWell back your next move- Unparalleled investment in career development- Advance your career at hipages in a high performing and high growth companyThe Circle Back InitiativeAt hipages Group, we believe that people are our most important asset. We''re proud to be part of the Circle Back Initiative, meaning we respond to every applicant. This initiative is just one of the ways we guarantee a great experience with us right from the start. But don''t take our word for it - check out our team and home on our social channels and see for yourself!Our external referral program means that even if youre not a hipages employee, you can still earn big! We offer a generous referral bonus of $1,500 for successful referrals (completing a minimum for 30 days employment with hipages Group) which can be split between:Credit towards a hipages or Builderscrack tradieA donation from hipages to a deductible gift recipient registered charity on your behalfA gift cardA combination of all three!Whether, you worked with them, studied with them or only met them five minutes ago if you think theyd be a great fit for our team we want to hear from you! #J-18808-Ljbffr