Job Title

Work for a well-known national insurance builder based in Northgate, QLD Take your customer service & admin skills to the next level Develop your knowledge of the insurance & construction industries About Us Bay Building Services is a market leader in insurance building in Australia. Operating nationally for over 35 years, we specialise in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact, and malicious damage. For more information, visit: www.baybuildinggroup.com.au About the Role This is an exciting opportunity for a highly motivated and proactive individual to join the QLD Claims Team and start or continue a rewarding career in insurance building. Reporting to the Operations Manager, you will be responsible for day-to-day customer service and administration related to property insurance claims. You will regularly communicate with clients, internal staff, and customers to keep them updated on their claims, ensuring a seamless claims process. Key Activities Process new claims, schedule estimators, and submit quotes Prepare and issue building contracts to customers Answer incoming calls and make outbound calls regarding claims Update notes on internal and client portals Prepare and provide documentation related to claims Issue purchase orders to specialist trades Approve incoming invoices from trades Handle scope/contract amendments for presentation purposes Essential Capabilities and Behaviours Proven customer service and communication skills Strong administrative and organisational skills Ability to plan and prioritise High level of computer competency Experience in insurance and/or the building industry (desirable) Note: As the insurance building sector is heavily influenced by weather events, overtime may occasionally be required during such times. Benefits Flexible hybrid WFH options after probation JB HI-FI Discounts Regular Trade Discounts BUPA Health Insurance Discounts Access to 24/7 Employee Assistance Program for you and your family Be part of a values-driven environment with friendly, down-to-earth people #J-18808-Ljbffr