Job Title

Case Manager, Redress (Additional Information Service)3 weeks ago Be among the first 25 applicantsFull time fixed term role until June 2026Arundel (Gold Coast) based with flexibility to work from your home office 1 or 2 days of the weekAbout BraveheartsFor over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our Vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm.About The TeamThe Beyond Brave team is dedicated and passionate, with a clear focus on delivering support to survivors of historical child sexual abuse who are wanting to make an application to the National Redress Scheme. Despite the seriousness of their work, they bring joy and humour to the workplace, while consistently supporting and uplifting one another. In 2024, the team supported 791 clients and delivered 11,326 sessions to Redress clients, available face-to-face (depending on location), online, or by telephone. Outreach services extend to Townsville, Cairns, Palm Island, and other FNQ areas, including clients in correctional facilities.About The PositionWe seek an experienced and empathetic counsellor to support survivors who have submitted an application to the National Redress Scheme and received a Section 24 letter requesting additional information. As a Case Manager, you will manage a caseload of 40-45 community and incarcerated clients, assisting them in completing and lodging additional information to progress their applications. Your responsibilities include providing clear advice, conducting risk assessments, offering trauma-informed short-term counselling, and ensuring accurate documentation.About YouA minimum of 2 years post-graduate experience providing counselling to survivors of complex childhood trauma and/or violence, or in mental health.Degree qualified in counselling, psychology, or social work with eligibility for professional membership (APS, AASW, ACA, PACFA).You must hold or be willing to obtain a Working with Children Blue Card and undertake checks to work in correctional centres.Proven ability to work autonomously, exercise initiative, and exercise sound judgment.Experience maintaining professional boundaries, adhering to ethical practices, ensuring confidentiality, and fulfilling mandatory reporting requirements.Why join Bravehearts?We genuinely care about our staff, offering self-care, professional development, and birthday leave days.You will support adult survivors of child sexual abuse.Join a supportive, compassionate team that maintains a positive workplace culture.Salary aligned with SCHADS Award, classified at Level 5 (plus superannuation and salary sacrifice).Salary packaging options to reduce tax liabilities.Access to confidential support through our employee assistance program and wellbeing services.How to apply?Include a cover letter summarising your experience related to key responsibilities.Review the full position description on our careers page: are a child-safe organisation with zero tolerance for child abuse. All employees must have a current Working with Children Check and a satisfactory National Criminal History Check, completed prior to commencement.We value diversity and inclusion. Aboriginal and Torres Strait Islander applicants or those from other minority groups are encouraged to apply.Seniority levelEntry levelEmployment typeContractJob functionOtherIndustries: Non-profit OrganizationsReferrals increase your chances of interviewing at Bravehearts by 2xSet job alerts for Case Manager roles.Locations: Tweed Heads, NSW; Southport, QLD #J-18808-Ljbffr