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Join to apply for the Technical Support Engineer role at LEGION3 days ago Be among the first 25 applicantsJoin to apply for the Technical Support Engineer role at LEGIONSearch by KeywordSearch by LocationSearch by Postal Code Search by LocationSearch by Postal CodeDistance2 mi 5 mi 10 mi 30 mi 50 miSearch by Postal Code Search by LocationSelect How Often (in Days) To Receive An AlertSelect how often (in days) to receive an alert:Technical Support EngineerApply now Date: May 2, 2025Location: North Sydney, NSW, AU Brisbane, QLD, AU Remote, AUCompany: Bentley SystemsTechnical Support EngineerPosition SummaryBentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a Technical Support Engineer. The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentleys Product.The AssetWise support team interacts with end-users, professional Services, Product Development and Project teams. This is a hands-on position that will interface with ALIM product users via phone, e-mail, and support portal.Your Day-to-DayProviding timely responses to Users for technical issues via emails, web, and phone for one product lineManaging client inquiries and accurately documenting incidents via an online case management tool & knowledge basePerforming troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.Performing testing to ensure that the solution was successful.Escalating more complex issues when neededImproving front-end troubleshooting skills while learning to understand (and addressing) the needs of the user''s business. This can include working through the LEARN Server, and other self-led training material from the Bentley-provided training portals.Staying up to date with primary products and knowledge of the base functionality of adjacent productsCreate clear and accurate contributions to Bentley Community forum posts, knowledge base articles, and wikis that accurately reflect the use of the product.Different working times may be available - Bentley aims to have support colleagues around the globe to avoid shifts being required.Learning to work collaboratively on a team and communicate in meetings.Proactively asks questions and reaches out for help when needs assistance.Knowledge/experience in Client/Server applications and architectureWhat You Bring To The TeamBachelors degree in mechanical engineering, Production Engineering, Computer Engineering, or equivalent experienceA "user first" attitude and desire to help solve problems.2-6 years of related experienceStrong communication skills, both written and verbalFluent in EnglishSkill development ability for delivery of support including business software applications.Ability to ask open-ended questions and active listening.Critical thinking skillsAbility to work in a global, multicultural environment.Multi-skilled: Voice, Email, and Chat SupportProficiency in documenting accurately and troubleshooting steps (tests and configurations changes) and results.Strong problem-solving skills and ability to address issues as they arise.Strong customer service skills for both internal and external customers (patience, friendliness, and explaining clearly and concisely) .ALIMeB experienceFamiliarity with databases, SQL Server, and SQL Stored ProceduresFamiliarity with IIS web serverWindows and Azure Server technologyKnowledge off Enterprise asset management (EAM) - the management of the maintenance of Physical assets / Tags of an organization throughout each asset''s lifecycle.Knowledge off Building Information Management (BIM) - The generation and management of digital representations of physical and functional characteristics of places, including Digital Twin concept.Will be and advance Configuration Management (CMII) - An enterprise-wide approach to change control and best practices.Fourth Industrial Revolution, 4IR, or Industry 4.0 - ongoing automation of traditional manufacturing and industrial practices, using modern smart technology, large-scale machine-to-machine communication (M2M), and the internet of things (IoT).What We OfferA great Team and culture please see our Recruitment Video.An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.Competitive Salary and benefits.The opportunity to work within a global and diversely international team.A supportive and collaborative environment.Colleague Recognition Awards.Job Segment: Technical Support Engineer, Manufacturing Engineer, Construction, Mechanical Engineer, Engineer, EngineeringApply now Find Similar JobsEngineeringSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at LEGION by 2xGet notified about new Technical Support Engineer jobs in Brisbane, Queensland, Australia.Were unlocking community knowledge in a new way. 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