Job Title

Add expected salary to your profile for insightsCarrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we''ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.The roleThis role is based in Adelaide.The Service Manager oversees and manages all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management. This role involves leading a team of service technicians and subcontractors, optimising resources, ensuring financial performance meets targets, and driving EH&S initiatives. The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.Key responsibilities:We are looking for a solution-oriented Service Manager with the ability to provide an excellent experience to internal clients and our clients in the field. Therefore, you will;Lead, manage, and mentor a team of service technicians, apprentices, and subcontractors.Promote a positive work environment that encourages teamwork, accountability, and continuous learning.Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements.Organise and deliver relevant internal and external role meetings, e.g., toolbox and client meetings.Collaborate with Service Planners, Service Administrators, and other functional team members regularly to ensure the delivery of service, maintenance works, and business requirements.Oversee and manage the entire service delivery process, from initial service requests to contract renewals.Manage procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.Manage backlog (WIP), including forecasting, monitoring, and reporting the financial performance of service agreements, repairs, and quoted works.Review work orders, invoices, and resource expenditures for accuracy and efficiency in managing accounts receivable.Address customer complaints and conduct satisfaction investigations to develop improvement plans.Identify potential opportunities within the existing client base to generate new leads for the sales support team.Provide technical expertise and support during the sales process.Monitor and achieve KPIs such as productivity, revenue, contract margins, and PM completion.Requirements:To be successful in this opportunity, as a minimum you must have:In-depth technical knowledge and qualifications in Mechanical or refrigeration disciplines.Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment to achieve common goals.A proactive and resourceful approach to problem-solving, showing initiative and innovative solutions.Goal-driven with a keen eye for detail, ensuring high-quality service delivery and outcomes.Clear and concise communication skills with team members, customers, and stakeholders.Strong organisational abilities for efficient management of tasks, resources, and time.Familiarity with service processes and experience using ERP software to streamline operations.A team player with a can-do attitude, agility, and leadership by example.Ability to analyse data effectively for informed decision-making and process improvements.Experience in managing accounts or business development within the HVAC service industry.Additional benefits include:Attractive salary package + Full-time opportunityExcellent job stability + Ongoing training and developmentInclusive work environment + Supportive management teamOur commitment to youOur greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.Join us and make a difference.Apply Now!We believe in diversity and inclusion and welcome applicants from different backgrounds, including First Nations people, people with disabilities, LGBTIQA+ individuals, and all cultural and language backgrounds.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years'' experience do you have as a service manager?How many years'' experience do you have with forecasting for businesses?Do you have a current Australian driver''s licence?Which of the following statements best describes your right to work in Australia?Do you have experience in a role that requires relationship management?How many years of people management experience do you have?How many years'' experience do you have as a Heating, Ventilation, and Air Conditioning Service Technician?What''s your expected annual base salary? #J-18808-Ljbffr