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Get AI-powered advice on this job and more exclusive features.Geely is a global leader in smart electric vehicles and automotive innovation.Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.With $100B+ assets and 140,000+ employees worldwide.30,000+ engineers & designers across China, Sweden, the UK, the U.S., and Germany.4,000+ sales/service locations worldwide.Fortune Global 500 company for 13 consecutive years.Pioneering AI-driven automotive solutions with one of the largest cloud computing center powers (1.02 Exaflops/sec).Geelys Geespace launched 20 satellites to enable safe autonomous driving.World-class digitalisation and AI-driven manufacturing.Mission & Vision: A Sustainable Future, A Better WorldCore Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovativeWhy This Role:You Want to Build and Lead Excellence Our first car is now on the road. This is your chance to help us define what premium ownership experience means for a new global brand in Australia.Youre Obsessed with the Customer From parts to service to post-sale satisfaction, you know what makes customers come backand what makes them leave.You Set the Standard, Then Raise It Were not here to follow market norms. Were here to outperform them.Youll Build with Scale in Mind Help design the foundation now so it can handle ten times the volume tomorrow.Youll Have Real Influence Reporting to the MD and working closely with global and regional teams, this is a high-impact leadership role with visibility.Laying the Groundwork Build aftersales systems, processes, policies and performance metrics from the ground upaligned with local market needs and global brand expectations.Partnering with Dealers Shape national aftersales support strategy and dealer standards that ensure best-in-class service quality and efficiency.Elevating the Experience Establish service programs that are not only compliant and consistent, but truly customer-centric and loyalty-building.Beating the Market Identify areas where we can outpace competitors in cost, speed, and satisfactionand make it happen.Designing for Growth Ensure aftersales is ready to scale with vehicle volume, including people, systems, suppliers, and support.About Your Role & Responsibilities:As Aftersales Director, you will be responsible for leading the national aftersales functionincluding service operations, parts supply, technical support, customer care, and dealer development. Your role is part strategy, part execution, and all about creating a reputation for Geely Auto Australia that sets us apart from the crowd.Key Responsibilities:Aftersales Strategy & Execution: Lead the national aftersales strategy with a focus on sustainable growth, premium experience, and commercial efficiency. Align with HQ standards while adapting to local realities. Set and monitor dealer KPIs across service quality, repair timeliness, parts availability, and warranty compliance. Provide guidance, tools, and accountability to drive uplift.Customer Service & Satisfaction: Champion initiatives to improve CSI, retention, and complaint resolution. Embed a customer-first mindset across the aftersales function.Warranty, Technical & Field Support: Oversee all technical services and warranty processes, ensuring accurate diagnosis, efficient claims, and quality assurance across the network.Parts Operations & Logistics: Manage national parts operations including forecasting, pricing, supply chain, and warehousing to maximise availability and minimise cost.Team Leadership & Capability Building: Build and lead a high-performing internal aftersales team. Recruit, train, and develop people who deliver on service, support, and customer satisfaction. Use data to identify bottlenecks, reduce costs, and improve turnaround times. Benchmark against competitors and implement best practices.Office & Transport:Newly renovated modern office with electric adjustable sit-stand desks.Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustries: Retail Motor Vehicles and Wholesale Motor Vehicles and Parts #J-18808-Ljbffr