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Update your details and view your application progress.Refine SearchCategoriesService Management 1Employment typePart Time 1LocationsWAPerth 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Process Manager (Part-Time) Problem and/or Asset ManagementApply now Job no: WWREQ0029685Employment type: Part TimeLocation: PerthCategories: Service ManagementABOUT THE ROLEAs the Process Manager, you will be responsible for managing and improving core business functions and processes within agreed timeframes and service standards. You will engage directly with customers to drive process improvements, lead forums and workshops, and coach Process Coordinators to build team capability and performance.Duties will include:Managing assigned processes to meet contractual obligations and service level agreements (SLAs)Meeting key deliverables and output milestones within deadlinesLeading and facilitating forums, workshops, and communities of practiceMentoring and providing constructive feedback to Process CoordinatorsDriving a culture of innovation, continuous improvement, and collaborationComplying with organisational and customer standards, including health, safety, and security requirementsIdentifying and reporting breaches of guidelines and contributing to risk management practicesCompleting all mandated training within required timeframesABOUT YOUTo be successful in this role, you will have:Demonstrated experience in Process Management, specifically within Problem Management and/or Hardware & Software Asset ManagementWorking knowledge of ServiceNow, with the ability to navigate toolsets and workflows effectivelyITIL Intermediate Certification and SIAM Fundamentals/Professional accreditation (highly regarded)Strong customer engagement skills, with the ability to drive process improvement initiativesExcellent organisational, communication, and mentoring skillsA proactive approach to continuous improvement and innovationADDITIONAL INFORMATIONThis is a part-time position, offering flexibility across 2030 hours per week. Working days and hours can be tailored to suit the right candidate. Remote working options are available.We are seeking to appoint someone as soon as possible, so if this sounds like you, we encourage you to apply without delay.ABOUT KINETIC ITAs an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees.Everyday our amazing 1,500+ crew come to Kinetic IT not just to work but to be supported, grow and be part of something bigger.You will have access to:Paid parental leave, and other benefits tailored to your individual goals.Regular fun company and social eventsDedicated professional development reviews every 6 months, with monthly follow-upsVendor Exam Support, ITIL 4 Training, Communities of Practice groups as well as access to our comprehensive learning platformAn open and supportive culture where we respect all people and individuals, and everyone has a voiceAdvertised: 29 Apr 2025 W. Australia Standard TimeApplications close: 29 May 2025 W. Australia Standard Time #J-18808-Ljbffr