Job Title

About usAt Splend, were on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straightforward, no strings attached access to vehicle ownership.But we arent just about vehicle ownership; we are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.About the roleThe Customer Success Specialist at Splend is a face-to-face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints.ResponsibilitiesManage all core business-as-usual functions within the hub to ensure operational efficiency and customer satisfaction. This includes overseeing customer onboarding, returns, vehicle exchanges, and fleet management.Proactively address and resolve customer issues, applying innovative problem-solving skills to create solutions that align with both customer needs and business goals.Ensure that every customer interaction post-sale is handled with the utmost care and professionalism, aiming to provide a best-in-class customer experience that enhances loyalty and satisfaction.Monitor and manage the hubs fleet of vehicles to ensure availability and readiness for customer needs, including coordination of maintenance and scheduling of vehicle exchanges.Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels. Work closely with product experts and other team members to ensure a cohesive customer journey and collaborative work environment.What you''ll bringAbility to oversee multiple functions within a retail or customer service environment.Excellent problem-solving abilities with a customer-centric approach to resolving issues.Proven track record in a customer service role, with a focus on delivering high-quality customer experiences.Strong organizational and communication skills, capable of managing customer expectations and coordinating effectively with other teams.Ability to handle stressful situations with professionalism and a calm demeanor.Thrives in a customer-facing retail environment.Empathy and interpersonal skills to understand and address customer needs effectively.A full unrestricted Australian Driver''s LicenseComfortable commuting to our South Melbourne hub dailyAble to work weekends as required (Saturday 9-2 on a rotating roster)Our benefitsPerformance-based bonusSalary packaging with 15% employer contributions for Electric VehiclesA day off on your birthdayEmployee Assistance ProgramDedicated Learning & Development platformSplend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process. #J-18808-Ljbffr