Job Title

Epworth HealthCare is Victorias largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australias health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.Our values and purpose define Epworth''s approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.Job DescriptionThe Health Information Services (HIS) department is seeking a highly motivated and excellent communicator to join our Medical Record Access Team on a permanent full-time basis, working our operational business hours from 8:00am to 4:06pm, Monday through to Friday, located at our Richmond campus. Please note, you will be required to work onsite in this position, there is no capability to support working from home in this role.As a Medical Record Access Officer, you will be the first point of contact for anyone wishing to seek access to Epworth HealthCare patient medical records, responding to telephone calls and emails received on a daily basis from various stakeholders including patients, family members, law firms, police, courts, insurers, WorkCover and other third parties. You will provide information to individuals regarding the process involved for seeking access and the fees, and assist them with any questions they have. You will assess every request that is received by us, and diligently check that the appropriate authority has been provided before seeing each application through the different stages, including generating invoices, receipting payments, preparing letters, photocopying paper-based patient records, exporting digital records, collating, releasing and finalising each request. All requests must be managed in accordance with the Health Records Act 2001, and the Privacy Act 1988 and released within the legislated timeframes. During periods of low activity, you may be required to assist with other responsibilities including scanning of patient records, reception duties, or on ward rounds to collect patient records of discharged patientsResponsibilities:Handling of all telephone queries from staff, patients and family members, and any third-party organisations (including Workcover, TAC, Law firms, insurers, courts and other organisations) in relation to health information access.Responding to all queries received via telephone and email in a professional and courteous manner, providing requestors with information regarding the process and fees.Diligently assessing all requests received to ensure that appropriate authority is provided. Undertake all administrative tasks associated with Medical Record Access including registering requests, invoicing, payment processing, photocopying, exporting, collating and releasing information.Thoroughly assessing requests and identifying and extracting information that is relevant to the request.Accurate and timely entry of data and relevant record keeping of all received requests in accordance with policies and procedures.Scanning of digital patient medical records and managing duplicate UR numbers.Assist with department Receptionist duties and on Ward Rounds to collect patient records when required.To be successful in this roleYou will have:Excellent customer service skills with a focus on meeting the needs of internal and external stakeholdersExcellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the processExcellent organisational skills with a proven ability to prioritise workload effectively and meet deadlinesEffective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to EpworthIntermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely mannerProven high attention to detail and diligence to ensure correct patient information is released at all timesFlexibility in a changing work environment with an openness to changing processes and proceduresPrevious experience in a similar role (desirable)Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)We will review applications as we receive them.About Richmond Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologiesAdditional InformationAt Epworth, its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthAt Epworth, we care.We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.Enquire / Apply for this PositionSound interesting? To apply, click the I''m Interestedbutton now and attach your CV and cover letter.For more information, refer to the attached position description or contactEpworth Talent on (03) 9426 0606.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr