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Job Category: Administration,Customer Service,OperationsSmile Solutions,"Melbourne''s Home of Dentistry", is located in the magnificent Manchester Unity Building in the heart of Melbourne''s CBD. We occupy four entire levels, plus the tower, all of which are of great significance within the art deco movement and Australia''s national architectural heritage. We are a multidisciplinary practice, home to 60 practitioners, 20 of which are board registered specialists in the fields of oral surgery, endodontics, orthodontics, periodontics and prosthodontics.Job DescriptionAre you someone who loves to help others and bring a smile to peoples faces? Were looking for a kind-hearted, organized, and passionate individual to join our close-knit team as a General Dental Reception Team Leader! Our practice, nestled in the beautiful Manchester Unity Building, is more than just a workplace its a place where we all come together to make a difference in our patients lives. This is a full-time position that works alongside another individual in a job share arrangement, so you can enjoy the added bonus of having someone to bounce off.Heres What Youll Be Doing:Helping our patients feel right at home from the moment they walk in, with a warm smile and kind wordsLeading a wonderful team of over 10 receptionists, offering support and guidance to help them succeed and feel appreciatedCoordinating multidisciplinary treatment plans, making sure each patients care is seamless and well-organizedAssisting patients with appointments, claims, and accounts, always with a friendly, reassuring approachBuilding meaningful, caring relationships with our patients, practitioners, and leadership teamManaging patient accounts and assisting with debt recovery in a gentle, professional wayTraining new team members with patience, kindness, and encouragement as they settle into their rolesSuggesting ways to improve processes, making things smoother and easier for everyoneTaking care of administrative tasks like data entry and mailing with a personal touchWhat Were Looking For:A genuine passion for helping others, and a heart that truly cares about making a difference in peoples livesExperience leading a teamin the dental or medical fieldA friendly, positive, and approachable nature that helps others feel comfortableStrong communication skills, and the ability to build trust and rapport with patients and team membersA calm and organized problem solver who thrives in a busy environment, always keeping a smileSomeone who enjoys working with a team, supporting one another, and celebrating successes togetherA desire to learn, grow, and develop in your role, and to help others do the sameWhat We Offer:A super supportive, welcoming team that feels like a second familyCompetitive pay, with flexibility based on your experience and the amazing things youll bring to the roleRoom for growth and opportunities to develop your skills and career, with mentorship and guidance along the wayTraining and ongoing support so you always feel confident and empowered in your roleA chance to be part of a practice that truly cares about its patients and its team members, where everyone is valuedIf youre someone who loves making people feel cared for and is excited to be part of a team thats all about support, positivity, and creating an amazing patient experience, wed be so happy to meet you. Apply now with your CV and cover letter we cant wait to welcome you to our team! #J-18808-Ljbffr