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OverviewJoin the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we''ve built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being Americas largest HVAC/R service provider.As we continue to grow, we''re committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!RoleThe Account Management Training Specialist (TS) supports a variety of quality assurance, training, and project-related initiatives in a collaborative team environment. Key responsibilities include conducting file reviews for quality control, developing, maintaining, and implementing standard operating procedures (SOPs), and assisting with the onboarding and training of new employees. The Account Management Training Specialist also works closely with the Account Management Training Manager on special projects and services across both the Account Management Group and Customer Service. Additionally, the Account Management Training Specialist helps ensure consistent delivery of training for newly onboarded associates in Account Management and Customer Service processes.Company BenefitsPaid Training & Ongoing Development Invest in your career with fully paid initial and continuous training.Top-Tier Health Insurance Choose from excellent options, including a FREE employee-only plan.Dental & Vision Coverage Prioritize your overall health with added benefits.Supplemental Insurance Options Access Accident, Critical Illness, Disability, and Supplemental Life coverage.FREE Life Insurance Coverage equal to your annualized pay at no cost to you.401(k) Retirement Plan Secure your future with a 50% match on the first 6% of your contributions.Generous Time Off Recharge with 7 paid holidays, and Paid Time Off (PTO).Min CompensationUSD $20.00/Hr.Max CompensationUSD $25.00/Hr.ResponsibilitiesCollaborates with the Account Management Training Manager to identify training needs aligned with company goals and employee developmentSupports the planning, development, and implementation of effective training curriculum for the Account Management teamAssists in the creation, updating, and maintenance of training materials, including online guides, process documentation, and SOPsHelps deliver new employee training and onboarding within the Account Management departmentPresents training content effectively in both one-on-one and group settingsMonitors training success using established KPIs and provides feedback to improve outcomesProvides timely, constructive feedback to Account Management employees to support performance and continuous improvementOffers regular performance insights and identifies skill or knowledge gaps to the Training ManagerMaintains and regularly updates documentation in the department''s Customer Service Knowledge Base to ensure accuracy and accessibility for staffSupports document control and ensures training materials are accurate and up to dateAids in implementing quality assurance checks for new hires to ensure learning objectives are metAssists with the coordination of Customer Onboarding Meetings and 30-60-90-day review sessionsSupports efforts to ensure departmental time and productivity goals are consistently metCompletes assigned tasks in a safe, accurate, thorough, and alert mannerUpholds Company policies and proceduresWorks in a professional manner with managers, supervisors, coworkers, customers, and the publicOther related job duties as assignedQualificationsExcellent listening skillsExcellent data collection and analysis skillsProficiency in Microsoft OfficeWorking knowledge of tools, methods, and concepts of training/quality assuranceDocumented experienced leaderAble to work a flexible work scheduleAble to be highly organizedExcellent interpersonal written and oral communication skillsAbility to coordinate, contribute to and work within a cross-functional teamAbility to thrive in a dynamic and fast-paced environmentAble to prioritize duties and manage multiple projects from start to finish with minimal supervisionMust possess the ability to take the initiative to complete assignments and job responsibilities with minimal supervisionExceptional attention to detail and excellent organizational skillsOccasionally travels to help support remote team members and integrationsHoursSchedule flexibility needed to support various shifts and business needsMonday - Friday 8:00 am-5:00 pmEducation and ExperienceHigh school diploma/GED requiredSome College PreferredPrevious experience in training/quality assurance or a similar fieldExperience in HVAC Industry or other service business preferredCertificate(s) in training/quality assurance is a plusPhysical RequirementsContinuously able to work in office environmentContinuously able to operate a computer and other office productivity machinery,such as a copy machine, telephone, and computer printerContinuously able to sit at a computer for up to 8 hoursAble to alternate between sitting and standing, as needed throughout the dayOccasionally able to lift up to 15 lbs.Continuously requires vision, hearing, twisting, and talkingOccasionally requires walking, lifting, carrying, reaching, kneeling,pushing/pulling, bending, and crouchingRarely requires climbingAbility to travel on occasionOther requirements:May be required to use personal smartphone with a camera capable of reading a QR code for 2 factor authentication #J-18808-Ljbffr