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Be part of a company that is one of a kind in its culture, spirit and passion.Join a proud & growing team that offers quality, hassle free & affordable travel experiences.The OpportunityProudly owned by Qantas, TripADeal is an online travel agent offering bucket list Tours, Cruises, Experiences and Hotel Packages to our valued customers.Our Travel Consultants represent the TripADeal brand, providing first-class customer service and travel advice in all customer interactions before, during, and after the sale.This opportunity would see you leveraging your love of travel and experience working in the industry to help make travel dreams come true!A Day in the LifeAs the initial point of contact for customer enquiries, this role is responsible for delivering an exceptional level of customer service by providing travel advice and guiding customers through our travel offerings, with the purpose of converting enquiries into sales.You will work closely with a passionate team of Travel Consultants who live and breathe travel to achieve team and individual goals while supporting our customers to have their travel dreams come true.Organisational StructureReporting to a Team Leader within our highly successful Sales & Service team, this is a permanent opportunity available within our predominantly inbound call centre! This is a high-volume call-based position, working 100% onsite in our Varsity Lakes office, located in the Gold Coast. Remote and or hybrid arrangements are not available.This is a full-time position, requiring 40 hours per week over 5 days. Our operating hours span 7 days a week, from 8am to 7pm, Monday through Sunday. You will be scheduled on a rotating roster, working 1 in 3 weekends, with two weekdays off. The team also works on public holidays, which are incentivised along with weekend shifts.To Be a Front Running CandidateTertiary qualifications in Tourism, Hospitality or a related discipline, or equivalent demonstrated experience3+ years of demonstrated experience working in the travel industry, delivering exceptional customer service to a range of customersProven track record in reaching and achieving team and individual KPIsExceptional attention to detail with the ability to navigate multiple systems at onceStrong interpersonal skills, with the ability to build strong rapport over the phoneExceptional communication skills both written and verbalAbility to work collaboratively with a team of passionate Travel Consultants, as well as independentlyThe successful candidate will be required to undergo a Qantas background checkWhy TripADeal?Competitivesalary package, training & career progressionFun,casual work environmentwhere shoes are optionalRegularsocialget togethersStaff traveldiscounts on air travel, accommodation and holidays$1,040 per annum of Subsidised gym membershipsEmployee Assistance ProgramSavings and discountson groceries, shopping, entertainment, and moreVolunteer leave as part of giving back to the local community to give back to the local communityGenerous parental leave support programSee your next destination as Travel Consultant for TripADeal? Your future pathway is just one click away. Apply now!A bit about you * Required fieldTitle *First name *Last name *E-mail *Phone *Digits only or add + for international numbersStreet *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URL(Please click on your profile and copy the URL from your profile page.)A requirement of Qantas is that all staff obtain an Australian Security IdentificationCard (ASIC) which involves a thorough background check. Do you accept obtainingthis card would be a requirement of landing the role, including covering costs to obtain your identification documents if needed? *YesNo - please let us know if you have any queries in the interview.For ASIC purposes, what is your full legal name, including any middle names? *If you have been referred by a member of our team, please provide their full nameWhat kind of work are you looking for? *Permanent - Full timePermanent - Part time (minimum 3 days per week required)Which of the following statements best describes your right to work in Australia? *I''m an Australian citizenI''m a permanent resident and/or NZ citizenI have a family/partner visa with no restrictionsI have a temporary visa with restrictions on work location (e.g. skilled regional visa 491)I have a temporary visa with restrictions on industry (e.g. temporary activity visa 408)I require sponsorship to work for a new employerI have a holiday temporary work visaI have a graduate temporary work visaI have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa)This is a 100% in office role that cannot be performed remotely. Does this position still suit you? *YesNoOur current operating hours are 7 days a week, from 8am to 7pm, Monday through Sunday. You will be scheduled on a rotating roster, working 1 in 3 weekends, with two weekdays off. The team also works on public holidays. Are you available to work at these times? *YesNoDo you currently live in the region you want to work from? *Yes - I live locallyNo - I need to relocate for my new roleHow much notice are you required to give your current employer? *None, I''m ready to go now!1 week2 weeks3 weeks4 weeks5 weeks6 or more weeksWhich office are you planning to work from? *Gold Coast - Varsity LakesDo you have any secondary interests that you think could create a conflict ofinterest if you were successful in landing this role? For example, will you run yourown travel business, or work for a business that competes with TripADeal. *YesNoHow confident are you navigating your way around multiple systems in a fast paced environment? *ConfidentFairly confidentNot confidentHow do you rate your overall computer skills? *AdvancedIntermediateBasicHow many years of experience to you have working tourism and/or travel industries? *00-11-22-33-44+Are you planning to take any leave within the next 6 months? If yes, please provide dates. *What''s your expected annual base salary? *What weren''t you getting from you last/current role that has made you look elsewhere? *Successful applicants, will be invited via email to attend an individual face-to-faceor group interview that will take up to 1 hour, at the location you''ll work from. Interviews will be held between Monday to Friday. When would you be available to interview? *MondayTuesdayThursdayFridayReferences: Please provide the details of at least one manager that you have previously reported to that is available for a 10 minute conversation with a member of the People & Culture team, alternatively we can email your referee. Please advise when best to contact them. *Is there anything else that you''d like to share about yourself?I acknowledge that TripADeal will respond to my application via email in the first instance and that TripADeal emails may, from time to time, land in spam or junk inboxes. *YesNoWorking with TripADealOurCore BeliefTravel is an experience that should beenjoyedby everyone and we''reproud to make it an affordable option for all.Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It''s so good to learn new things about countries I haven''t been to orwould have never thought of travelling to. There''s always something new to experience hereI started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership roleTerms & ConditionsTripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeals recruitment process.TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file.TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies.TripADeal will store your personal information in accordance with its general privacypolicy, available here . If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page. #J-18808-Ljbffr