Job Title

Customer Experience ManagerThis range is provided by Hustle. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$85,000.00/yr - A$130,000.00/yrCustomer Experience & Retention LeadSydney(We''re open to all levels of experience!)Love creating unforgettable customer experiences? Obsessed with boosting loyalty and engagement?Were on the hunt for a Customer Experience and Retention Lead who can turn every customer interaction into a memorable journey!The Gig:Youll be the mastermind behind optimising on-site experiences, crafting personalised email flows, and driving loyalty through creative retention strategies. From perfecting search functionality to managing loyalty programmes and on-site quizzes, youll make sure customers keep coming back for more.What Youll Do:Design seamless and engaging customer journeys across the website.Create retention strategies that keep customers coming back (and raving about the brand!).Optimise Klaviyo email and SMS flows to boost post-purchase engagement.Manage loyalty programmes and customer reviews to build a community of brand advocates.Dive into the data to spot trends, measure success, and find opportunities to improve.Work with the marketing and product teams to ensure a consistent, customer-first experience.What Were Looking For:1+ years experience in customer experience, eCommerce, or retention.Pro with Klaviyo or similar email marketing platforms.Data-driven decision maker with a creative flair.A people person whos passionate about delivering exceptional customer experiences.Bonus points if youre into running or have an active lifestyle!Why Youll Love This Role:Join a brand that genuinely cares about its customers and community.Opportunity to shape customer journeys and make a real impact.Supportive, fun team culture with loads of room for growth.Ready to Make a Difference?If youre ready to bring your creativity, passion, and data-driven mindset to this exciting role, we want to hear from you!Apply Now via the advert or contact maria@hustle.global for more information!Please note, only applicants with PR or Citizenship in Australia will be considered for this role, it will not offer sponsorship.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketing, Analyst, and DesignIndustriesRetail Apparel and Fashion #J-18808-Ljbffr