Job Title

Join to apply for the Contact Centre Team Lead role at The Travel Corporation5 days ago Be among the first 25 applicantsJoin to apply for the Contact Centre Team Lead role at The Travel CorporationThe Travel Corporation provided pay rangeThis range is provided by The Travel Corporation. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$80,000.00/yrCompany: The Travel Corporation (TTC)Join a Global Travel Leader, Powering Iconic BrandsAt The Travel Corporation, we are passionate about making travel matter. Representing some of the worlds most loved travel brands including Contiki, Trafalgar, Insight Vacations, Uniworld, AAT Kings, and Adventure World we connect millions of travellers with life-changing experiences across more than 70 countries each year.We are currently seeking an energetic and performance-driven Team Leader to join our Contact Centre team in Sydney. This is a pivotal role for someone who thrives on driving results, shaping team culture and delivering exceptional customer and sales outcomes.What You Will DoAs a Team Leader, youll lead a team of sales and service agents within our multi-brand Contact Centre, supporting the delivery of exceptional customer experience and high-performance outcomes. You will be the heartbeat of team performance coaching, motivating, and removing barriers to success.Your responsibilities will include:Drive and embed a high-performance sales culture, motivating and empowering agents to exceed individual and team sales targets while upholding our brand values and meeting customer needs.Coach team members to achieve and surpass KPIs related to sales conversion, customer satisfaction, first contact resolution, and schedule adherence.Manage coaching schedules, including live listening sessions, playback reviews, and individualised development planning.Empowering your team to create memorable customer experiences across all touchpoints (phone, chat, and email)Foster a positive and inclusive team culture, both onsite and remotely, encouraging collaboration and continuous improvementActing as the escalation point for complex queries and coaching your team through resolution approachesCollaborating with Workforce Planning and other key stakeholders to ensure flexibility in scheduling and coaching rhythmChampioning engagement and development through team check-ins, gamification, and culture-building initiativesWhat Were Looking ForYou are a strong people leader with a passion for coaching and team development. You thrive in a fast-paced environment, are solution-oriented, and deeply committed to customer and commercial outcomes.To succeed in this role, you will bring:Proven experience leading a high-performing team in a contact centre or sales environmentA strong commercial mindset and proven ability to lead with a sales focus driving team performance, conversion, and revenue outcomesStrong coaching capability with a focus on KPIs, individual development, and feedback cultureThe ability to analyse performance data and translate it into actionable insightsExcellent interpersonal and communication skills empathetic, direct, and inspiringExperience in managing rosters, workflows, or workforce planning is a plusA passion for travel and connecting people with unforgettable experiencesWhats In It for YouSales incentive bonus based on team performance and business targetsFlexible Work Arrangements: work from home two days a week and collaborate in the office three days.Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.Travel Discounts: Generous domestic and international travel discounts for you, your family and friends.Learning & Development: Career development and personal growth opportunities.Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.Volunteer Leave: Two days paid leave per year for volunteer opportunities.Parental Leave: 12 weeks paid parental leave for eligible employees.About The Travel CorporationFor over 100 years, The Travel Corporation (TTC) has been proudly delivering extraordinary travel experiences across the globe. Home to over 40 award-winning brands including Contiki, Trafalgar, Insight Vacations, Uniworld, AAT Kings, and Adventure World we operate in more than 70 countries and serve over 2 million travellers each year.With a team of over 10,000 passionate professionals, TTC is driven by a commitment to innovation, service excellence, and making travel matter for people and the planet.We are proud to be an equal opportunity employer and celebrate the diversity of our people, customers, and communities.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Customer ServiceIndustriesTravel ArrangementsReferrals increase your chances of interviewing at The Travel Corporation by 2xSign in to set job alerts for Contact Center Team Lead roles.Sydney, New South Wales, Australia 1 hour agoFive Dock, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 14 hours agoAdvisor, Customer and Business Care ImplementationSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoPyrmont, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoCustomer Support Specialist - Strategic AccountsSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoParramatta, New South Wales, Australia A$60,000.00-A$61,000.00 2 weeks agoSydney, New South Wales, Australia 10 hours agoMacquarie Park, New South Wales, Australia 12 hours agoCustomer Application Specialist (6 Month Contract)Sydney, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr